Open to opportunities

shraddha majik

@shraddhamajik

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Operations and Customer Success leader driving retention and scalable healthcare operations.

India

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What I'm looking for

I seek a senior operations or customer-success role in healthcare where I can lead cross-functional teams, reduce churn, scale processes, and use data-driven strategies to improve user experience and retention.

I am a proactive operations and customer success manager with over 10 years' experience in healthcare operations, program management, and customer-facing roles. I have led cross-functional teams, implemented CRM-driven processes, and delivered measurable improvements in retention, satisfaction, and operational efficiency.

My career highlights include reducing onboarding time by 40%, cutting churn by 15%, driving 300% sales growth through CRM optimisation, and maintaining high satisfaction rates while resolving complex escalations. I combine data-driven reporting, retention campaign design, and hands-on team leadership to align product, marketing, and operations for better user outcomes.

Experience

Work history, roles, and key accomplishments

Current

Freelance Business Consultant

Current

Ask Ayurveda

Feb 2025 - Present (1 year 4 months)

Managed partnership operations and led a team to optimise partner workflows, reducing onboarding time by 40% and increasing service utilisation by 25%. Collected partner feedback to refine offerings and streamline logistics.

Partnership Management Onboarding Workflow Optimization CRM Team Leadership Process Improvement

Customer Support & Sales Manager

Lifetime Health

Oct 2023 - Nov 2024 (1 year 1 month)

Oversaw end-to-end customer success operations, implemented retention strategies that reduced churn by 15%, and led support and wellness teams to drive three product enhancements from user feedback.

& Customer Success Retention Strategy Team Management CRM Reporting Mentorship

Sales & Operations Manager

Pharmallama

Jul 2021 - Aug 2023 (2 years 1 month)

Spearheaded B2B and B2C operations and CRM-driven lead generation, achieving a 300% increase in sales and reducing SLA breaches by 30% while improving repeat purchase rates by 20%.

Sales Operations CRM Lead Generation Process Optimization Team Leadership SLA Management Contract Negotiation

Senior Pharmacist & Sales Operations

Kokilaben Dhirubhai Ambani Hospital

May 2016 - Mar 2020 (3 years 10 months)

Coordinated pharmacy operations and sales, maintained a 98% satisfaction rate through escalation resolution, and reduced stockouts by 25% via sales and service data analysis.

Pharmacy Operations Escalation Management Sales Analysis Inventory Management Quality & Compliance Data Analysis

Senior Pharmacist

Fortis Hospital

Jul 2015 - May 2016 (10 months)

Managed inventory and streamlined pharmacy processes to improve clinical order turnaround by 15% and conducted audits to address operational gaps and enhance accuracy.

Inventory Management Process Improvement Auditing Compliance