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Sneha Gurnule

@snehagurnule

Customer Service Manager at Shashidev Web Solutions handling international live chat support and resolving customer complaints.

India

Message

At Shashidev Web Solutions, I managed live chat interactions for international clients while maintaining the company’s brand voice. I resolved customer complaints and monitored feedback to identify recurring concerns.

I also worked as a CXQO Associate at Amazon, performing data collection and validation for devices, applications, and services. Earlier, as a Medical Coder at Episource, I analyzed clinical documentation and collaborated with quality assurance and billing teams to address discrepancies.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

Shashidev Web Solutions

Jan 2023 - Jan 2026 (3 years)

Managed customer interactions over live chat while maintaining brand voice and professionalism for international clients. Monitored feedback, resolved complaints, and collaborated with marketing and internal teams to improve customer experience.

Live Chat Customer Relationship Management Complaint Resolution CSAT Improvement Cross Functional Collaboration Brand Voice Feedback Analysis

CXQO Associate

Amazon

Aug 2022 - Dec 2022 (4 months)

Performed data collection and validation tasks for Amazon devices, applications, and services. Executed daily tasks according to SOPs to ensure compliance and consistency, and participated in process improvement initiatives.

Data Collection Data Validation SOP Compliance Process Improvement Quality Assurance

Medical Coder

Episource

Oct 2021 - Jul 2022 (9 months)

Analysed medical records and clinical documentation to enhance coding accuracy and compliance. Collaborated with quality assurance and billing teams to resolve documentation discrepancies and improve coding integrity.

Medical Coding Clinical Documentation Compliance Quality Assurance Billing Collaboration Data Analysis