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Sneha Roy

@sneha_roy

Project & Operations Coordinator experienced in administration, stakeholder coordination, vendor management, documentation, and task tracking.

India

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What I'm looking for

I'm seeking roles in Operations, Administration, Client Success, and Team Coordination.

At Jones Elite Constructions LLC, I coordinated day-to-day operations with clients, vendors, and internal teams, helping ensure service requirements were completed on time.

I handled client requests, escalations, follow-ups, and stakeholder updates across phone, email, and digital platforms. I also coordinated vendor recruitment and onboarding, including documentation and operational tracking.

At Alorica, I managed customer support team operations, assigned tasks, and monitored KPIs including CSAT, AHT, FCR, quality, productivity, and SLA adherence.

At Quizzy, I supported international customers through email and ticket-based channels, resolving account, subscription, billing, and platform issues using CRM and ticketing systems.

Experience

Work history, roles, and key accomplishments

Project Coordinator

Jones Elite Constructions LLC

Mar 2025 - Jun 2026 (1 year 3 months)

Managed day-to-day operations by coordinating with clients, vendors, and internal teams, ensuring timely completion of service requirements and effective issue resolution. Handled client communication, escalations, and vendor recruitment and onboarding.

Operations Management Client Communication Vendor Management Recruitment Onboarding Documentation Reporting Excel Microsoft Office CRM Ticketing Systems Google Workspace

Sr. Data and Operations Associate

Alorica

Nov 2024 - Feb 2025 (3 months)

Managed day-to-day customer support team operations, assigned tasks, set daily targets, and monitored progress to ensure operational goals were achieved. Monitored KPIs including CSAT, AHT, FCR, Quality, productivity, and SLA adherence, and handled escalations.

Operations Management Team Coordination KPI Monitoring CSAT AHT FCR Quality Assurance SLA Escalation Handling Process Guidance

Senior Executive

Quizzy

Jan 2023 - Jan 2024 (1 year)

Provided email and ticket-based support to international customers, resolving account, subscription, billing, and platform-related issues. Managed customer cases through CRM and ticketing systems while coordinating with internal teams for complex issues.

Customer Support Email Support Ticketing Systems CRM Documentation Issue Resolution Coordination Service quality