Looking for a job

Janak Tiwari

@janaktiwari

Project Coordinator and Operations Specialist with 9+ years driving delivery through scheduling, stakeholder management, and MIS reporting.

India

Message

What I'm looking for

I’m looking for a role where I can own project coordination and operations end-to-end—driving scheduling, escalation closure, SLA/TAT tracking, and Excel-based MIS reporting—while partnering closely with clients, vendors, and cross-functional teams to ensure on-time delivery.

I’m a result-driven Project Coordinator & Operations Specialist with 9+ years of experience across operations, project scheduling, stakeholder communication, escalation management, and advanced reporting using Excel. I manage workflows and resource allocation across industries including staffing, cash management, EdTech, and e-commerce logistics.

I’m known for bridging gaps between cross-functional teams, clients, and vendors to ensure seamless project delivery. In my recent role, I also handle HR operational coordination—employee onboarding documentation, payroll support, attendance/engagement tracking, and maintaining compliance records and employee databases.

Across my experience, I’ve coordinated end-to-end project schedules, monitored milestones and timelines, and ensured smooth day-to-day operations through SLA/TAT oversight, inventory/transit tracking, cash management, and structured reporting. I consistently draft and manage escalation reports to drive issues to closure and keep internal stakeholders aligned.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator

Current

Reckitt Benckiser India Ltd

Feb 2026 - Present (5 months)

Coordinating HR operations including employee onboarding, documentation, joining formalities, and payroll support. Preparing MIS and operational updates and managing communication between employees, HR teams, vendors, and management to ensure smooth day-to-day project execution.

Employee Onboarding Payroll Support HR Coordination Vendor coordination Stakeholder Management Compliance Documentation MIS Reporting Project Administration Risk Mitigation

Project Coordinator

ANI Integrated Services Ltd

Jul 2023 - Feb 2026 (2 years 7 months)

Managing project teams and coordinating end-to-end project schedules, including resource and equipment management. Acting as client liaison for scope and requirements, tracking timesheets, monitoring milestones, and identifying risks/delays with corrective actions.

Resource Allocation Scheduling Milestone Risk Mitigation Equipment Management Client Liaison Client Relationship Management Timesheets Project Tracking

Executive

CMS Info Systems Ltd

Sep 2021 - Jul 2023 (1 year 10 months)

Overseeing daily housekeeping (HSK) operations and managing daily escalation reporting for external vendors. Tracking issues through to closure, escalating critical operational and infrastructure problems, and publishing daily HSK performance and escalation updates for internal stakeholders.

Daily Escalation Reporting Escalation Management Operations Monitoring Issue Tracking Vendor coordination Database Management Operational Reporting performance reporting

Operations Executive

Eduera Solutions

Aug 2019 - Dec 2020 (1 year 4 months)

Scheduling and managing live student batches and provisioning student portal access, including resolving student inquiries. Supporting client communications, compiling operational performance reports, updating sales leads, and coordinating transactional messaging, email campaigns, webinars, and specialized sessions.

Live Session Scheduling Student Support Operational Reporting Client Communication WhatsApp Group Support Lead Management Email Campaigns Webinar Coordination

Ecommerce Supervisor

DTDC Express Pvt Ltd

May 2018 - Jun 2019 (1 year 1 month)

Supervising delivery associate route allocation and training, and monitoring inbound/outbound parcels through the logistics portal. Ensuring delivery compliance within established turnaround times, handling end-of-day financial reconciliations and cash deposits, and managing day-to-day facility operations to resolve logistical bottlenecks.

Route Management Team Supervision TAT Monitoring Cash Reconciliation Facility Operations Inbound Outbound Dispatch Coordination

Backend Coordinator

Amazon Transportation Pvt Ltd

Apr 2016 - May 2018 (2 years 1 month)

Coordinating transit operations by maintaining real-time communication with field delivery associates and monitoring shipment progress and delays via the central tracking portal. Providing live troubleshooting support and generating daily operational performance reports using advanced MS Excel functions.

Tracking Portals Shipment Tracking Real Time Communications Troubleshooting Operational Reporting

Customer Sales Executive

Andromeda Pvt Ltd

May 2015 - Apr 2016 (11 months)

Conducting outbound sales calls to prospective banking and financial services clients and managing prospective client tracking. Nurturing follow-ups, resolving preliminary account questions, and maintaining customer relationship health.

Outbound Sales Follow up Customer Relationship Management Sales Calls