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Snakhokonke Amazing

@snakhokonkeamazing

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IT graduate and helpdesk specialist focused on system support and cyber security growth.

South Africa

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What I'm looking for

I am seeking an IT helpdesk or system support role where I can apply hands-on support skills, grow in cyber security, and work in a collaborative, learning-focused team.

I am a motivated Information Technology graduate with hands-on IT support experience in a school environment, skilled in Google Workspace administration, remote desktop support, hardware setup, and basic network configuration.

I hold multiple certifications including NQF Level 5 System Support, Microsoft SC-900, MS-102, AZ-104, and CompTIA CySA+, which reflect my commitment to cyber security and cloud administration.

During an internship at Pietermaritzburg Girl's High School I managed user accounts, supported Chromebooks, configured Wi-Fi access, maintained the server room and supported AV and printing systems, improving device uptime and user satisfaction.

I am punctual, communicative, and eager to contribute to an IT helpdesk role while progressing into more advanced IT and cyber security positions.

Experience

Work history, roles, and key accomplishments

IT Helpdesk Technician

Pietermaritzburg Girl's High School

Feb 2024 - Sep 2024 (7 months)

Provided IT helpdesk support during a 8-month internship, creating user accounts, resetting passwords, managing Chromebooks and printers, and configuring devices and Wi‑Fi to improve availability and accountability across school systems.

OS Installation IT Asset Management