Looking for a job

Mxolisi Vusumuzi Gamede

@mvgamede

IT Support Technician at TRAQ Software Solutions supporting users across Microsoft 365, Active Directory, networks, and endpoints.

South Africa

Message

What I'm looking for

I am looking for an opportunity in IT Support, Service Desk, Systems Administration, Network Support, Cloud Computing or Cybersecurity where I can apply my 7+ years of hands-on experience and continue developing my technical skills. I am particularly interested in roles involving Microsoft 365, Azure, and Active Directory,

At TRAQ Software Solutions, I provide technical and service desk support, resolving hardware, software, account, application, and network incidents. I track requests through ticketing systems and follow up with users.

I administer Active Directory accounts and support Microsoft 365, ServiceNow, and Mimecast. I also troubleshoot Windows devices, VPN connections, and endpoint issues, escalating complex incidents to the appropriate teams.

My work includes maintaining physical server hardware and assisting with storage upgrades and replacements. I also configure switch ports and VLAN assignments and support network cabling and port mapping.

During my Azure training at Britehouse – WestcolTVET, I deployed virtual machines and storage, configured virtual networks and Azure DNS, and practised identity management and RBAC. I hold a Diploma in IT Network Management and certifications in Azure, security, identity and access, and networking.

Experience

Work history, roles, and key accomplishments

Current

IT Technician

Current

TRAQ Software Solutions

Jul 2021 - Present (5 years 4 months)

Provide technical and service desk support to users, resolving hardware, software, account, application and network-related incidents. Perform Active Directory administration, support Microsoft 365 and Mimecast, and assist with endpoint security and SentinelOne tasks.

IT Support Service Desk Active Directory Microsoft 365 Mimecast SentinelOne Windows 7 8 10 11 VPN TeamViewer Any Desk SCCM hardware troubleshooting Network Cabling VLAN LLDP CDP

Cybersecurity Learner

Deviare – Virtual Global Apprenticeship

Aug 2020 - Apr 2021 (8 months)

Participated in a virtual global apprenticeship focused on cybersecurity fundamentals and security operations. Completed practical learning activities aligned with CompTIA Security+.

Cybersecurity Security Operations Incident Response CompTIA Security+

Azure Intern / IT Technician

Britehouse – WestcolTVET

Oct 2019 - Sep 2020 (11 months)

Completed practical Microsoft Azure administration and cloud infrastructure training and labs. Deployed and managed Azure Virtual Machines, configured networking, and supported users with hardware, software, and network issues.

Azure Azure Virtual Machines Azure Storage Azure Virtual Networks VNet Peering DNS Network Watcher Load Balancing Traffic Manager Azure Site Recovery Azure AD RBAC User Support Troubleshooting

IT Technician

Superior Computer Services

Nov 2014 - Jan 2016 (1 year 2 months)

Installed, configured and maintained computer hardware, operating systems, software and drivers. Diagnosed and resolved hardware and software faults, performed repairs and provided technical assistance to end users.