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Smsm Ko

@smsmko

Tourism professional and IT specialist with experience in hotel pricing analysis, technical support, and tourism coordination.

Egypt

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What I'm looking for

I'm seeking to use my combined experience in tourism and hotel management, web development, and customer service on innovative projects in tourism technology or customer experience enhancement.

At Exhibit Hotel Booking, I collected and analyzed hotel pricing data using Excel, identified trends and cost-saving opportunities, and prepared reports on pricing insights.

My experience also includes technical support at Xceed Technical Support and coordinating religious trips at Mena Travel. I combine tourism and hospitality knowledge with web development training, including React, ASP.NET MVC, and SQL Server.

Experience

Work history, roles, and key accomplishments

Pricing Officer

Exhibit Hotel Booking

Jan 2022 - Dec 2022 (11 months)

Collected and analyzed hotel pricing data from multiple sources using Excel. Identified trends and cost-saving opportunities, negotiated pricing with hotel representatives, and prepared executive reports.

Data Analysis Excel Pricing Strategy Negotiation Reporting

Customer Service Specialist

Xceed Technical Support

Jan 2021 - Dec 2022 (1 year 11 months)

Provided technical support via phone, email, and chat for hardware and software issues. Troubleshot Windows/Mac OS systems, network connectivity, and software applications, exceeding performance targets.

Technical Support Troubleshooting Windows MacOS Customer Service Communication Skills

Salesman

Huawei Company

Jan 2020 - Dec 2021 (1 year 11 months)

Achieved and exceeded sales targets through strategic client relationship management. Conducted product demonstrations, closed sales leads, and participated in promotional events.

Sales Customer Relationship Management Product Demonstrations Marketing Customer Feedback Analysis

Receptionist

Alexander the Great Nile Cruise

Jan 2018 - Dec 2019 (1 year 11 months)

Managed check-in/check-out procedures and guest inquiries. Resolved guest issues, provided local recommendations, and coordinated with departments to ensure quality service.

Customer Service Hospitality Guest Relations Coordination

Religious Travel Coordinator

Mena Travel

Jan 2014 - Dec 2016 (2 years 11 months)

Managed religious trip planning and execution using Safa system. Coordinated with tour guides, hotels, and transport services, ensuring accurate documentation and excellent customer service.

Travel Planning Coordination Customer Service Documentation Safa System

Education

Degrees, certifications, and relevant coursework

Information Technology Institute (ITI)

Web & Mobile Development, Web & Mobile Development

Grade: Good

Comprehensive training in full-stack web development including C++/C# Programming, ASP.NET MVC/Web API, Entity Framework, SQL Server, HTML5/CSS3, JavaScript ES6, Angular 2.0, React Native, Ionic, Bootstrap, jQuery, UX Design, and Freelancing.

October 6 University

Tourism & Hotel Management, Tourism & Hotel Management

Grade: Good

Specialized in Egyptian antiquities including Pharaonic History, Hieroglyphic Language, Ancient Egyptian/Greek/Roman/Islamic Antiquities, and Islamic History.