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Abdullah Fetuwi

@abdullahfetuwi

Customer Support Specialist who resolved customer inquiries and order issues at Homekode.

At Homekode, I handled customer inquiries, complaints, and order issues through CRM systems, providing solutions and keeping accurate interaction records.

At Rosebase, I conducted outbound communication to generate and qualify leads, scheduled appointments, and updated CRM records.

At Teleperformance, I supported customers with technical issues and travel bookings, including billing concerns and complaints. I also trained and supported new team members while working as a Travel Advisor.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Homekode

Nov 2025 - May 2026 (6 months)

Handled customer inquiries, complaints, and order issues via CRM systems. Provided timely solutions to enhance customer satisfaction and maintained accurate records of interactions.

CRM Systems Customer Resolutions Communication Skills Problem Solving Time Management

Appointment Setter

Rosebase

Nov 2024 - Nov 2025 (1 year)

Conducted outbound communication to generate and qualify leads. Scheduled appointments and managed CRM updates efficiently.

CRM Systems Communication Skills Lead Generation Appointment Setting

Advanced Technical Support Agent

Teleperformance

May 2023 - Oct 2024 (1 year 5 months)

Resolved technical issues for customers via voice support. Delivered personalized solutions to improve customer experience and maintained high satisfaction ratings.

Technical Support Customer Resolutions Communication Skills Problem Solving

Travel Advisor

Teleperformance

May 2022 - May 2023 (1 year)

Assisted customers with bookings for flights, hotels, and car rentals. Handled billing issues and complaints professionally, coordinated with vendors, and trained new team members.

Travel Advisory Customer Resolutions Communication Skills Problem Solving Documentation