Open to opportunities

Saif Tarek

@saiftarek

Pricing & Revenue Optimization Specialist and full-stack builder, turning analytics into automated repricing tools that protect revenue.

Egypt

Message

What I'm looking for

I’m looking for roles where analytical precision and process automation translate directly into business impact—especially in pricing or revenue operations—while I ship reliable tools that perform under pressure and reduce manual work.

I’m a Pricing & Revenue Optimization Specialist with a strong engineering execution mindset, bridging commercial pricing strategy with automation that delivers measurable outcomes. Currently, I’m building internal tools for cruise revenue management that consolidate complex repricing logic into fast, agent-facing workflows.

In my current role, I reduced manual repricing time by 97%—from several minutes to under 30 seconds—by engineering an internal HTML/JS calculator that unifies multiple case types into one interface. I also eliminated repetitive lookup overhead with a custom Chrome automation engine (JavaScript plus Python/Selenium) to batch-query live fares on demand, and I standardized net-impact auditing using a repeatable formula framework adopted team-wide. Before this, I delivered consistent operational excellence in customer service—cutting ticket resolution time by 15%, sustaining 95% CSAT across high-complexity inbound queries, and earning formal HR recognition for dedication. I’m also a certified 240-hour full-stack web development graduate (IT Gate Academy, Grade: Very Good), and I bring that full-stack discipline into pricing operations under pressure.

Experience

Work history, roles, and key accomplishments

Current

Pricing & Revenue Optimization Specialist

Current

Day1

Nov 2025 - Present (8 months)

Engineered internal pricing automation for cruise revenue management, reducing manual repricing time from minutes to under 30 seconds. Built browser automation to batch-query live fares and implemented fare monitoring to flag repricing windows before close.

Competitive Pricing Analysis Repricing Impact Auditing Fare Monitoring HTML JavaScript Python Selenium ESPRESSO Agent Portal

Customer Service Representative

Virgin Mobile UAE

Dec 2023 - Jun 2025 (1 year 6 months)

Handled high-complexity inbound technical and billing queries while redesigning escalation workflows and authoring checklists adopted across the team. Improved average ticket resolution time by 15% and sustained a 95% CSAT rating.

Customer Service Account Management Checklists Technical Support Billing Support CSAT

Customer Service Agent

Emaar Misr Development

Jan 2022 - Dec 2023 (1 year 11 months)

Provided concierge-level support to premium real estate clients for sensitive property, payment, and legal inquiries with zero escalation failures. Created CRM interaction logs that improved service personalization scores across the portfolio.

Customer Service Concierge Support Real Estate Support Payments Support

Event Planner

Platinumlist

Jan 2023 - Present (3 years 6 months)

Worked as an event planner in 2023, supporting customer-facing event coordination.

Customer Service (E-Commerce)

Noon

Jan 2021 - Present (5 years 6 months)

Provided customer service for an e-commerce environment in 2021.

Civil Engineering Intern

ASAK

Jan 2018 - Present (8 years 6 months)

Completed a civil engineering internship in 2018, supporting engineering work.

Education

Degrees, certifications, and relevant coursework

IT Gate Academy

Full-Stack Web Development Diploma (240 Credit Hours), Full-Stack Web Development

2025 - 2025

Grade: Very Good

Completed a 240-credit-hours full-stack web development diploma, covering HTML/CSS/Bootstrap, TypeScript/JavaScript, React.js, Node.js/Express, MongoDB, and software testing. Achieved a grade of Very Good.