Smriti Chopra
@smritichopra
I grow international healthcare partnerships and guide patients through medical tourism journeys.
IndiaWhat I'm looking for
At Vaidam Health, I lead Turkey-region operations and the Cosmetic Department, building hospital partnerships and coordinating end-to-end international patient journeys for cosmetic treatments.
I've expanded the Turkey business by onboarding hospitals, aligning query-handling protocols, and maintaining communication between patients, hospital SPOCs, and internal teams. I also support conversion outcomes, CRM tracking, financial settlements, and team guidance across international patient relations.
Previously at EY Global Delivery Services, I conducted control and compliance assessments for a Fortune 50 IT services firm across 110 countries. I identified process gaps, supported compliance reviews across business functions, developed training modules, performed SOX testing, and supported U.S.-based multinational clients as a Spanish language expert.
I communicate fluently in Spanish and English and have worked with clients across the USA, Europe, West Africa, Latin America, Canada, and Spain.
Experience
Work history, roles, and key accomplishments
Country Manager – Turkey Region
Vaidam Health
Jun 2021 - Present (5 years 2 months)
Spearheading business operations for the Turkey region, serving as the primary SPOC for hospitals and partner relations. Building strategic partnerships and leading the Cosmetic Department to drive revenue growth.
Conducted control and compliance assessments for a Fortune 50 IT services firm across 110 countries. Acted as a second line of defense to identify process gaps and recommend remediation plans.
Spanish Quality Analyst
Convergys
Sep 2014 - Apr 2015 (7 months)
Monitored inbound Spanish calls and mentored representatives by providing immediate feedback to improve service quality. Performed evaluations and ensured adherence to call quality standards.
Spanish Online Marketing Executive
Welcome Rentals
May 2014 - Aug 2014 (3 months)
Persuaded Spanish clients to list properties on the Welcome Rentals portal by showcasing benefits and competitive advantages.
Education
Degrees, certifications, and relevant coursework
Indian School of Business
Certificate in General Management, General Management
2018 - 2019
Completed the EY-ISB Program in General Management, enhancing leadership and management skills.
University of Delhi
Bachelor of Arts (Hons.), Spanish
2010 - 2014
Pursued a Bachelor of Arts (Hons.) in Spanish, achieving a strong academic record.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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