Smit Shah

I’m a results-driven Project Manager with 3.5+ years of experience in SaaS and Fintech, owning the full project lifecycle—from initiation and planning through execution, monitoring, and close-out. I bring strong stakeholder management, change management, and the ability to convert business requirements into structured, outcome-focused delivery.

At FYNXT, I managed end-to-end SaaS implementations for 4 enterprise clients, covering requirement gathering, setup, UAT, and go-live. I created CRDs for 8–10 clients and improved delivery speed by reducing full platform setup timelines by ~90% through onboarding standardization and workflow optimization.

Previously, as a Project Manager (Executive) at Cirkle Studios, I simultaneously handled 15 projects by prioritizing effectively and coordinating across teams to keep client deadlines on track. I built estimation sheets, aligned requirements with developers, and ensured on-time delivery through structured tracking and collaboration.

Before that, I strengthened my delivery and client-facing instincts as a Customer Success Specialist at Rocket.new, handling 15–20 client queries per day. I led escalations by diagnosing root causes, coordinating internally, and closing issues with clear client communication—while capturing structured feedback to support continuous platform improvement.