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Rahul Agrawal

@rahulagrawal4

Project Manager at Practiceleague LegalTech who delivered 20+ ERP, CRM, BFSI, SaaS LegalTech, and Cloud projects with 95% on-time, within-budget delivery.

India

Message

At Practiceleague LegalTech Pvt Ltd, I delivered 20+ ERP, CRM, BFSI, SaaS LegalTech, and Cloud projects, achieving 95% on-time and within-budget delivery. I defined scope, budgets, roadmaps, and governance for enterprise programs.

I led cross-functional teams on ERP, CRM, BFSI, and SaaS implementations using Agile and Scrum. By optimizing delivery processes, I improved efficiency by 25%, and I oversaw UAT, data migration, and go-live activities.

Earlier, I supported ERP, CRM, and SaaS implementations as a Project Coordinator and Application Support Specialist. At Electronica Finance Ltd, I resolved customer queries and coordinated escalated issues across teams.

Experience

Work history, roles, and key accomplishments

Project Manager

Practiceleague LegalTech Pvt Ltd

Oct 2023 - Jul 2026 (2 years 9 months)

Delivered 20+ ERP, CRM, BFSI, SaaS LegalTech, and Cloud projects, achieving 95% on-time and within-budget delivery. Led cross-functional teams and leveraged AI tools to streamline documentation and risk management.

Agile Scrum ERP CRM BFSI SaaS Legal Tech Cloud Computing Project Management Stakeholder Management Risk Mitigation Budgeting Forecasting Jira Confluence Microsoft Project ChatGpt Microsoft Copilot Gemini

Senior Project Lead

Practiceleague LegalTech Pvt Ltd

Oct 2020 - Sep 2023 (2 years 11 months)

Led 15+ ERP, CRM, BFSI & SaaS implementation projects using Agile/Scrum, delivering 95%+ on-time project completion. Managed sprint planning, WBS, RAID logs, and resource allocation using Jira and MS Project.

Agile Scrum ERP CRM BFSI SaaS Project Management Sprint Planning WBS RAID Resource Allocation Release planning Jira Microsoft Project UAT Data Migration

Project Coordinator

Practiceleague LegalTech Pvt Ltd

Oct 2018 - Sep 2020 (1 year 11 months)

Supported project managers in planning and executing ERP, CRM, BFSI and enterprise SaaS rollouts. Maintained documentation, trackers, RAID logs, and weekly status reports.

Project Coordination ERP CRM BFSI SaaS Documentation RAID Sprint Tracking Resource Planning Jira Microsoft Project UAT Data Migration Communication Skills

Application Support Specialist

Practiceleague LegalTech Pvt Ltd

Jan 2017 - Sep 2018 (1 year 8 months)

Supported ERP, CRM, and SaaS implementations for enterprise and mid-market clients, ensuring successful project delivery. Coordinated project tracking, stakeholder communications, and weekly status reporting.

ERP CRM SaaS Project Tracking Stakeholder Communication UAT System Configuration Data Migration Escalation Management Post release Monitoring Training Documentation

Senior Executive – Customer Care

Electronica Finance Ltd

Jan 2015 - Aug 2016 (1 year 7 months)

Resolved 50–70+ customer queries daily, achieving 95%+ on-time resolution and high customer satisfaction. Coordinated with cross-functional teams to resolve escalated issues and managed collections for delinquent accounts.

Customer Service Query Resolution Escalation Management Collections Documentation Compliance