Smitha Polkam

I am a Learning and Development professional with nearly four years of experience in corporate training operations, learner communications, and reporting. I focus on improving learning experiences by combining strong communication with meticulous administrative execution.

At Deloitte Consulting I managed virtual sessions as an admin on Zoom and Saba, maintained course databases, coordinated with business analysts, and produced biweekly communications and reports for leadership and participants. I prioritized smooth delivery and timely issue escalation to keep programs on track.

Earlier, as a Customer Representative at Synchrony Financials, I handled customer grievances, account closures, and fee adjustments, honing my client-service and problem-solving skills. I bring a customer-first mindset to learning programs and stakeholder interactions.

I am adaptable, organized, and continuously enhancing my skills through courses and extracurriculars like NSS and NCC. I seek roles where I can apply my reporting, coordination, and communication strengths to improve organizational learning outcomes.