freya rodrigues

Coordinated with prospective and existing clients throughout the sales and support process, ensuring timely communication and follow-up. Maintained customer information, sales documentation, proposals, and cost estimates, and prepared sales reports and presentations.

Managed daily floor operations, workload allocation, shift coordination, and task distribution to maintain service levels and operational efficiency. Monitored team priorities, pending cases, SLAs, and service metrics, and conducted coaching and feedback sessions.

Designed, developed, and executed end-to-end training programs for leadership and frontline teams, driving operational efficiency. Conducted training needs assessments, built e-learning modules using Articulate Rise360, and coached team leaders, yielding up to 40% improvement in performance metrics.

Handled high-priority service queries and complex product escalations with a strict focus on swift, high-quality resolution. Collaborated with higher-level technical support teams to resolve unique cases seamlessly.

Grade: CGPA 7.64

Completed a Diploma in Airport Management with a final grade CGPA of 7.64.

Grade: CGPA 6.31

Earned a Bachelor of Business Administration with a final grade CGPA of 6.31.

Grade: CGPA 7.41

Completed Higher Secondary Examination with a final grade CGPA of 7.41.

Grade: CGPA 7.4

Completed Secondary School Examination with a final grade CGPA of 7.4.