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smita sinha

@smitasinha

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Customer Success Manager at OpsHub Inc. who grew 55+ enterprise accounts to 110%+ NRR and delivered $4M+ ARR.

India

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At OpsHub Inc., I own a global portfolio of 55+ enterprise accounts across the USA, EMEA and APAC, delivering $4M+ ARR and 90% logo retention. Targeted upsell campaigns increased customer lifetime value by 25%.

I designed and launched a customer health scoring system that reduced churn by 20%, improved NPS by 15 points and achieved a 92% CSAT score. C-level Quarterly Business Reviews also unlocked $80K in expansion revenue.

I led enterprise onboarding and built a customer advocacy program that produced 12 case studies and lifted marketing pipeline by 18%. I also partnered with Product and Engineering on three feature launches tied to improved retention and upsell conversion.

Earlier, I worked in HR roles at ClickSoftware (A Salesforce Company), Barcode India Limited, GCB Services and Shriram New Horizon (Shriram Group). My work included deploying a talent management platform, redesigning onboarding and improving recruitment outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

OpsHub Inc.

Jan 2020 - Present (6 years 9 months)

Owned a global enterprise portfolio of 55+ accounts, delivering $4M+ ARR and 90% logo retention across USA, EMEA and APAC. Designed a customer health scoring system that reduced churn by 20% and improved NPS by 15 points.

HR Business Partner

ClickSoftware (A Salesforce Company)

Jan 2018 - Jan 2020 (2 years)

Deployed a new talent management platform in 3 months, accelerating leadership pipeline development and improving succession planning. Redesigned the employee onboarding program, reducing ramp-up time by 40% and improving new hire productivity.

Talent Management Onboarding Leadership Development Succession Planning People Management HR Strategy Business Alignment

HR Generalist

Barcode India Limited

Feb 2015 - Jul 2016 (1 year 5 months)

Doubled hiring success rate from 25% to 50% in one year through employer branding and data-driven recruitment. Improved HR process efficiency by 20% and employee satisfaction scores by 12%.

Recruitment Employer Branding Data Driven Recruitment HR Process Improvement Employee Satisfaction Training

Lead Talent Acquisition

GCB Services

Aug 2013 - Aug 2014 (1 year)

Scaled hiring volume 50% year over year while cutting time-to-fill by 35%. Improved candidate pipeline quality by 25%.

Talent Acquisition Hiring Time To Fill Candidate Pipelines Recruitment

HR Executive

Shriram New Horizon (Shriram Group)

Apr 2011 - Apr 2013 (2 years)

Led end-to-end hiring of 150 engineering freshers for Wipro and HP, reducing time-to-hire by 25%. Increased candidate placement by 40% and apprentice retention by 30% through campus outreach, onboarding and mentoring.

Hiring Campus Recruitment Onboarding Mentorship Candidate Placement Retention