Open to opportunities

SK User

@skuser6

Administrative and project coordinator delivering accurate operations support and client communication for fast-paced teams.

United States

Message

What I'm looking for

I’m looking for a role where I can own administrative and project coordination end-to-end—improving workflows, supporting clients and stakeholders, and keeping operations running smoothly in a fast-paced, collaborative environment.

I’m a highly organized administrative professional with 9+ years of experience supporting operations, coordinating projects, managing client communications, and maintaining accurate records in fast-paced environments. I’m known for managing schedules, documentation, workflows, and stakeholder relationships while ensuring deadlines are met.

In recent roles, I’ve handled access-control operations with detailed logs, incident response while maintaining compliance, visitor records, credential verification, and access documentation. I’ve also built and launched nationwide call centers—creating scalable processes, training teams for consistent performance, and strengthening stakeholder relationships through strategic follow-up, communication, and service support.

Experience

Work history, roles, and key accomplishments

Service Account Manager

AO Global Life

Oct 2025 - Dec 2025 (2 months)

Responded to client inquiries and provided timely, professional support while maintaining accurate client and policy-related records. Coordinated client follow-ups and documentation using CRM systems to track interactions and updates.

CRM Systems Customer Service Client Communication Documentation Management Data Entry Workflow Management

Nonprofit Executive

KOGGC Nonprofit

Oct 2019 - Dec 2025 (6 years 2 months)

Built and launched nationwide call centers by creating systems for staffing, training, and scalable operations. Managed stakeholder relationships, followed up on service support, and implemented workflow automation to improve operational efficiency.

Call Center Operations Workforce Training Stakeholder Relations Cross Functional Communication Workflow Automation Process Improvement

Project Manager / Coordinator

Joshua Media

Dec 2019 - Oct 2025 (5 years 10 months)

Coordinated schedules, appointments, and cross-functional communication for large-scale logistics and operations projects. Managed project documentation and timelines, tracked milestones to meet deadlines, and implemented process improvements to increase operational efficiency.

Project Coordination Scheduling Logistics Coordination Process Improvement