SD

Open to opportunities

siniti dagrin

@sinitidagrin

Strategic change leader driving enterprise transformation, systems integration, and operational excellence.

What I'm looking for

I seek mission-driven roles leading transformation and systems integration where I can improve outcomes, mentor teams, and drive measurable operational improvements.

I am an accomplished change leader with extensive experience driving enterprise transformation, large-scale systems integration, and organizational change within complex, highly regulated environments. I have a strong record of delivering multi-million-dollar projects ahead of schedule, eliminating operational roadblocks, and aligning cross-functional teams to achieve strategic objectives.

My work emphasizes process redesign, technology adoption, and stakeholder engagement to improve efficiency, compliance, and customer experience—particularly in healthcare-related operations. I am passionate about mission-driven work and workforce development, with successes including major Salesforce integrations, training program design impacting thousands of trainees, and Lean Six Sigma–driven quality improvements.

Experience

Work history, roles, and key accomplishments

DA

Current

Program Analyst

Current

Department of Veterans Affairs

Sep 2022 - Present (3 years 1 month)

Led modernization of claims processing and managed multi-million-dollar projects, delivering solutions ahead of legislative deadlines and integrating the Veterans Tracking Application into Salesforce to improve case management and reporting.

Program Management Salesforce Stakeholder Engagement Change Management Agile Scrum Process Improvement Training Development

DA

Acting Senior Program Analyst

Department of Veterans Affairs

Nov 2022 - Feb 2023 (3 months)

Directed portfolio management for Compensation Service projects, removed execution barriers, and implemented SOPs for initiative intake and project tracking to maintain operational continuity during leadership transition.

Portfolio Management Process Improvement Stakeholder Management SOP Development Strategic Planning Communication

DA

Authorization Quality Review Specialist

Department of Veterans Affairs

Sep 2018 - Sep 2022 (4 years)

Oversaw national quality assurance for veteran benefits authorizations, improved processing accuracy, and delivered Lean Six Sigma and quality training to hundreds of employees to enhance consistency and compliance.

Quality Assurance Regulatory Compliance Training Delivery Six Sigma Data Analysis Process Improvement Knowledge Management

DA

Program Analyst

Department of Veterans Affairs

Jan 2022 - May 2022 (4 months)

Developed executive training initiatives for the Office of Financial Management, creating the SSD New Chief Training Program and coordinating the SSD Symposium for over 1,000 attendees to improve workforce readiness.

Training Development Curriculum Design Project Management Learning Management Systems Event Coordination

DA

Management Analyst

Department of Veterans Affairs

Aug 2021 - Sep 2021 (1 month)

Managed congressional inquiries and high-volume correspondence for the Decision Review Operations Center, ensuring timely, accurate responses and maintaining professional stakeholder interactions.

Constituent Relations Case Management Correspondence Management Prioritization Communication

DA

Training Coordinator/Manager

Department of Veterans Affairs

Nov 2020 - Aug 2021 (9 months)

Directed training and compliance efforts in the Decision Review Operations Center, reducing overdue training by 10 days through targeted gap analyses, surveys, and enforcement of accountability.

& Compliance Gap Analysis Stakeholder Engagement Performance Improvement Reporting

Education

Degrees, certifications, and relevant coursework

LU

Liberty University

Doctorate in Strategic Leadership, Strategic Leadership

Pursuing a Doctorate in Strategic Leadership with anticipated completion in May 2027.

TU

Troy University

Master of Public Administration, Public Management

Completed a Master of Public Administration with a focus on Public Management.

FU

Florida A&M University

Bachelor of Science, Sociology

Earned a Bachelor of Science in Sociology with a minor in Criminal Justice.

Tech stack

Software and tools used professionally

Salesforce

Jira

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siniti dagrin - Program Analyst - Department of Veterans Affairs | Himalayas