SRsimon rokka
@simonrokka
Customer support professional with a year of experience in problem-solving.
NepalWhat I'm looking for
With a year of dedicated experience in customer support, I have honed my skills in communication, problem-solving, and product knowledge. My role involved assisting customers with inquiries and troubleshooting issues across various channels, including phone, email, and live chat. This experience has equipped me with the ability to manage multiple tasks efficiently while maintaining a positive and professional attitude.
During my internship in the Quality Assurance department, I gained valuable insights into software testing and quality control processes. I collaborated with developers to identify and document bugs, enhancing my attention to detail and technical communication skills. My educational background in computer science has further solidified my understanding of programming and problem-solving, preparing me for future challenges in the tech industry.
Experience
Work history, roles, and key accomplishments
Quality Assurance Intern
Bafal
Jul 2022 - Nov 2022 (4 months)
Assisted in the Quality Assurance department by testing software applications, identifying bugs, and documenting issues to ensure product quality. Collaborated with developers and gained experience in debugging and quality control processes.
Customer Support Representative
Call Center
Oct 2022 - Nov 2022 (1 month)
Provided customer support for one year, assisting customers with inquiries and product-related issues through various channels. Developed skills in communication, problem-solving, and customer satisfaction while managing multiple tasks efficiently.
Education
Degrees, certifications, and relevant coursework
Siddartha Vanasthali Institute
High School Diploma, Computer Science
2020 - 2022
High school computer science introduces students to fundamental concepts in computing, programming, and problem-solving. The curriculum typically includes learning programming languages like Python or Java, understanding how computers work (hardware and software), and exploring topics like data structures, algorithms, web development, and cybersecurity. Students develop essential skills in coding,
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