Sangam Sharma

I’m a motivated BSc. CSIT graduate (2021) from Tribhuvan University with a strong technical foundation and excellent communication skills in both Nepali and English. I’m eager to begin and grow a career in customer support, driven by a genuine passion for helping people and solving problems. I bring adaptability, quick learning, and a proactive approach in fast-paced environments.

In my part-time role as an IT Support Assistant at Bask Group Pvt. Ltd., I handled customer inquiries via email, phone, and live chat, delivering timely and professional resolutions. I maintained accurate customer records and support interaction logs in the CRM system, and I helped senior agents resolve complex cases with empathy. Over the internship period, I achieved an average customer satisfaction score of 4.5/5.

I also provided first-level technical support to students and staff through email and in-person channels, logging and tracking support tickets to ensure follow-up and timely closure. I developed user guides and FAQs that reduced repetitive queries by 30%, and I consistently supported flexible shifts including weekends to ensure continuous coverage.