Simon Lacouture
@simonlacouture
Bilingual marketing administrator and customer-service professional driving operational results.
ColombiaWhat I'm looking for
I am a bilingual Marketing Administrator with hands-on experience in customer service, client intake, sales, and medical case management across international and legal settings. I thrive in fast-paced environments, improve workflows, and consistently deliver measurable results—growing client adoption, optimizing processes, and boosting team efficiency.
My background spans online advertising sales, multinational customer support (Amazon, Remitly, Booking.com), immigration intake using LeadDocket and Filevine, and current medical case management for personal injury claims. I combine strong communication, problem-solving, and organizational skills with technical familiarity in CRM and productivity tools to support teams and clients effectively.
Experience
Work history, roles, and key accomplishments
Medical Case Manager
KCRS - Personal Injury
May 2025 - Present (9 months)
Manage medical appointments, records and treatment tracking for personal injury cases across multiple states, streamlining workflows and tripling team efficiency while maximizing case value.
Intake Specialist
Alonso & Alonso Attorneys At Law PLLC
Oct 2024 - Aug 2025 (10 months)
Served as first point of contact for U.S. immigration cases, managing client intake, organizing files in LeadDocket and Filevine, and supporting initial EAD and travel document preparation.
Customer Service Agent
Booking.com
May 2024 - Oct 2024 (5 months)
Supported multiple properties with guest and reservation issues, advised on market entry, pricing strategies and promotions, contributing to exponential revenue increases.
Customer Service Agent
Remitly
Aug 2022 - Feb 2023 (6 months)
Provided phone and email support for international money transfers, delivering prompt solutions and advising customers on optimal exchange rates and transaction methods.
Assisted Amazon.co.uk customers with account, shipping and logistics issues, resolving inquiries effectively and providing personalized support to improve customer satisfaction.
Sales Agent
Netland Solutions
Sep 2019 - Mar 2020 (6 months)
Promoted an online advertising platform via cold calling and proactive client targeting across Europe, Africa, and Asia, generating substantial sales and improving customer segmentation to increase yields.
Education
Degrees, certifications, and relevant coursework
CEIPA Business School
Marketing Administration, Marketing Administration
2025 - 2025
Enrolled in Marketing Administration studies at CEIPA Business School in 2025.
Colegio Soleira
High School Diploma, Secondary Education
2018 - 2018
Activities and societies: Parlache Soleirano linguistic thesis (2018)
Completed High School Diploma at Colegio Soleira in La Estrella in 2018.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Interested in hiring Simon?
You can contact Simon and 90k+ other talented remote workers on Himalayas.
Message SimonFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
