Open to opportunities

Karol Avila

@karolavila

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Bilingual case manager specializing in personal injury and legal assistance.

Colombia

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth in legal and medical settings.

I am a dedicated case manager and legal assistant with over 1.5 years of experience in medical case management and personal injury law. My journey has equipped me with the skills to manage complex cases across multiple states, including Florida, Texas, and New York. I excel in coordinating with medical providers and legal teams to ensure that patients receive the necessary treatments and support they need.

In my previous role as a QA Manager and Bilingual Interpreter, I performed real-time evaluations for over 150 interpreters, enhancing customer service and team performance. My bilingual abilities in English and Spanish allow me to bridge communication gaps in both medical and legal settings, ensuring that clients and attorneys are well-informed and supported throughout the case process.

Experience

Work history, roles, and key accomplishments

Case Manager Legal Assistant

Keep Calm Services

Apr 2023 - Dec 2024 (1 year 8 months)

Managed Personal Injury Protection (PIP) cases across multiple states, coordinating with medical providers and legal teams to ensure authorized treatments and case progress. Prepared documentation, assisted in research for vehicle accident trials, and negotiated with insurance companies to secure favorable settlements.

Claims Management Client Communication Legal Documentation Filevine Lead Docket

Sales Agent Representative and Customer Care

Browser Travel Solutions

Dec 2020 - Aug 2021 (8 months)

Responded to customer inquiries and resolved issues, providing personalized solutions to ensure satisfying travel experiences. Actively promoted and sold travel products, contributing to company sales targets.

Customer Service Sales Problem Solving Client Communication Travel Promotions Sales Targets Customer Satisfaction Google Suite

QA Manager and Bilingual Interpreter

CyraCom LL

Jan 2022 - Present (3 years 5 months)

Performed real-time interpretation evaluations for over 150 interpreters, analyzing and improving customer service and team performance. Utilized call review and feedback to enhance metrics and interpreter quality.

Quality Assurance Performance Reviews Customer Service Call Review Metrics Analysis RingCentral

Bilingual Interpreter

Language Line Solutions

Jul 2019 - Nov 2020 (1 year 4 months)

Facilitated clear and accurate communication in medical and legal contexts, breaking language barriers for clients. Ensured clients understood essential information and received necessary support.

Language Barrier Resolution Client Communication Google Suite

Education

Degrees, certifications, and relevant coursework

Universidad Nacional Abierta y a Distancia

Unknown, Unknown

Currently pursuing a degree at Universidad Nacional Abierta y a Distancia. The specific field of study and degree type are not provided.

Centro Colombo Americano

Certificate, English Language

Obtained an English B1 Certificate from Centro Colombo Americano in 2014. This certification demonstrates proficiency in the English language at an intermediate level.

Colegio Santiago Apostol, Funza

High School Diploma, General Studies

Completed high school education and received a High School Diploma from Colegio Santiago Apostol, Funza in 2012. This foundational education prepared for further academic and professional pursuits.