Open to opportunities

farid antony marriaga leon

@faridantonymarriagal

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Bilingual legal assistant skilled in high-volume intake, CRM management, and empathetic client communication.

Colombia

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What I'm looking for

I seek a long-term legal support role focused on case intake, CRM management, and high-volume document processing within a collaborative, process-driven team.

I am a bilingual Legal Assistant and Intake Specialist with 4+ years supporting U.S. law firms remotely, managing high-volume document processing and case intake with accuracy and confidentiality. I excel at creating and maintaining case files in CRMs like Law Ruler and Litify, conducting empathetic bilingual intake calls, and ensuring timely tracking of medical and SSA records for attorney review.

I have proven experience handling 250–300+ legal documents daily while maintaining SLAs and detailed trackers, and I bring strengths in client rapport, multitasking, and fast technical adaptation. I am seeking a long-term legal support role where I can contribute to efficient case handling, client satisfaction, and continuous process improvement.

Experience

Work history, roles, and key accomplishments

Legal Administrative Specialist

Tabak Law LLC & Werner Hoffman & Greig

Feb 2024 - Oct 2025 (1 year 8 months)

Managed bilingual case intake and created/maintained new case files in Law Ruler, processing 250–300+ legal and medical documents daily while ensuring accuracy, compliance, and timely updates for attorney review.

Intake Process Litify Document Management CRM Bilingualism

Fulfillment Executive

BrightView Landscapes

Jan 2023 - Jan 2024 (1 year)

Coordinated order processing from receipt to delivery, reconciled materials with branches and sales teams, tracked daily order status in Excel, and produced fulfillment performance reports to avoid delays.

Order Processing Excel Reporting Cross Functional Communication

General Coordinator

Westgate Resorts

Aug 2023 - Dec 2023 (4 months)

Managed the Travel Partners referral program, guided timeshare owners through referral procedures, handled inquiries on payments/accounts, and prepared performance reports to ensure positive client experiences.

Program Coordination client support Reporting Account Management Referral Programs CRM

Technical Support Specialist

Acer

Sep 2021 - Dec 2022 (1 year 3 months)

Provided phone and chat support for hardware/software troubleshooting, coordinated shipments to repair centers, and maintained accurate support ticket documentation to resolve customer issues efficiently.

Technical Support Troubleshooting Ticketing Customer Service Chat Support Documentation

Education

Degrees, certifications, and relevant coursework

Universidad del Atlántico

Bachelor's degree, Tourism Business Management

2015 - 2021

Completed a degree in Tourism Business Management at Universidad del Atlántico, focusing on hospitality, tourism operations, and business management principles.