Open to opportunities

Simon Anebi

@simonanebi

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Remote customer support specialist focused on accuracy and satisfaction.

Nigeria

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What I'm looking for

I seek remote customer-facing roles where I can improve satisfaction and operational efficiency, work across time zones, and grow in administrative and client-service responsibilities.

I am a resourceful, detail-oriented remote customer support professional with over four years of experience in client service, data entry, and administrative support. I consistently handle confidential information and deliver timely, accurate support across virtual environments.

I have hands-on experience with CRM systems, DHL and UPS dispatch software, Microsoft Office, and Google Workspace, and I contributed to a 34% increase in customer satisfaction by identifying and resolving service issues. I have created large volumes of operational documentation, including over 500 daily waybills, and managed email and logistics operations with speed and accuracy.

I am flexible with time zones, have a strong remote-work setup, and am available for full-time or part-time remote roles where I can apply my organization, communication, and proactive problem-solving skills to improve customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

British Council Nigeria

Jan 2022 - Dec 2024 (2 years 11 months)

Performed data entry and logistics operations, creating 500+ daily waybills and dispatching Test Report Forms; addressed customer complaints and contributed to a 34% increase in customer satisfaction.

Data Entry CRM Records Management Customer Support Logistics Communication

Customer Service / Sales Personnel

Gabby Electrical Enterprise

Jan 2017 - Dec 2019 (2 years 11 months)

Assisted high volumes of customers with product inquiries and order processing, increased customer satisfaction through needs-based recommendations, and maintained accurate sales records.