Open to opportunities

Simisola Jinadu

@simisolajinadu

Customer Success and Client Experience professional with 8+ years supporting international clients and seamless remote service delivery.

Nigeria

Message

What I'm looking for

I’m looking for remote Customer Success or Client Success roles focused on client retention, engagement, and long-term relationship management—where I can manage onboarding, booking support, issue resolution, and ongoing account relationships with high responsiveness and accuracy.

I’m a Customer Success and Client Experience professional with 8+ years of experience supporting international clients across travel consulting, business development, and remote service delivery. I manage end-to-end customer journeys—onboarding, booking support, issue resolution, and ongoing client relationship management—while staying responsive, accurate, and focused on service quality.

In my recent role, I handled customer onboarding and post-booking support, advising clients on travel options, pricing, and route optimisation, and resolving issues through Instagram and digital channels. I also run hotel and flight bookings using Amadeus, Sabre, and Verteil, maintain strong client relationships to encourage repeat bookings, and coordinate travel arrangements to reduce booking errors. Earlier, I supported client acquisition and relationship management across real estate and investment services, including proposals and feasibility studies, and contributed to communications and outreach initiatives as an intern.

Experience

Work history, roles, and key accomplishments

Customer Success & Travel Consultant

Aeroland Travels

Oct 2022 - Mar 2026 (3 years 5 months)

Managed end-to-end customer journey from inquiry and booking to post-booking support for domestic and international clients. Handled hotel and flight bookings using Amadeus, Sabre, and Verteil and supported customers via Instagram and digital channels.

Customer Success Management client support Travel Operations Booking Support Amadeus Sabre Client Relationship Management Account Management Support Digital Communication Instagram Remote Collaboration

Business Development & Client Support

CMB Building Maintenance & Investment Co. Ltd

Feb 2017 - Aug 2022 (5 years 6 months)

Supported client acquisition and relationship management across real estate and investment services by conducting market research and developing proposals and feasibility studies. Managed supplier and vendor relationships and analyzed data and client feedback to improve service processes.

Business Development Client Relationship Management Market Research Proposal Development feasibility studies Data Analysis Stakeholder Management

Associate Consultant (Client Success)

Adam Global

Nov 2015 - Nov 2016 (1 year)

Supported international client engagement and relationship management across multiple markets. Conducted outreach to prospective clients, maintained client pipelines, and followed up to improve conversion and retention.

Client Success Client Relationship Management Business Development Support Outreach Retention

Communications & Client Support Intern

Drugs Action Scotland

Apr 2014 - May 2014 (1 month)

Developed communication materials including press releases and awareness content for stakeholders. Designed and implemented an outreach strategy and created website content to support service awareness and client education initiatives.

Awareness Content Outreach Content Client Education

Customer Support & Telesales Rep

Multichoice

Jul 2011 - Dec 2011 (5 months)

Managed high-volume outbound customer engagement to promote services and support client needs. Provided product information, resolved customer queries, and maintained customer communication standards in a fast-paced environment.

Customer Support Telesales Outbound Communications Client Relationship Management Customer Satisfaction Product Customer Retention