Bunmi Archer

I’m an experienced Customer Service and Client Relations professional with over 15 years delivering exceptional customer experiences across the travel, insurance, and business consulting sectors. I’m known for building strong customer relationships, resolving complex issues, and consistently exceeding service expectations.

In my current role as a Customer Experience & Travel Consultant at Barcher Ventures, I provide customer support through phone, email, and virtual consultations, while maintaining accurate customer records, bookings, payment information, and travel documentation using CRM systems. I coordinate with airlines, hotels, tour operators, and suppliers to ensure seamless service delivery, and I process booking amendments, cancellations, and refunds when required.

Previously, as Head, Special Products at Leadway Assurance Company Ltd, I handled travel insurance enquiries, investigated customer concerns with internal teams, and maintained accurate customer and policy records while ensuring regulatory compliance. Across roles, I focus on de-escalation, complaint resolution, and professional communication—supported by tools like Zendesk, HubSpot, and Amadeus.