Hope  Akemhe HA
Open to opportunities

Hope Akemhe

@hopeakemhe

Remote chat rep skilled in support, communication & customer satisfaction.

Nigeria

What I'm looking for

I am looking for a role that values client satisfaction and offers opportunities for professional growth.

I’m a dedicated remote work professional with a strong background in customer support, communications, and digital tools. Over the past 2years, I’ve worked with companies across various industries, helping them enhance their customer experiences, streamline virtual workflows, and build stronger remote cultures.

My expertise includes using platforms like Zendesk, Intercom, Slack, Zoom, and project management tools like Asana, Trello, and Notion. I’m passionate about clear communication, problem-solving, and creating a positive experience for both clients and team members in virtual environments.

In addition to my work, I’m deeply interested in remote team dynamics, digital nomadism, and productivity strategies. I enjoy learning about emerging tech, building efficient systems, and collaborating across time zones. My goal is to continue growing with mission-driven companies that value flexibility, innovation, and connection.

Experience

Work history, roles, and key accomplishments

FL
Current

Manager / Travel Consultant

Fag Travels ( Nig ) Ltd

Jan 2008 - Present (17 years 4 months)

Over 10 years of experience in travel management, focusing on reservations, ticketing, and customer service. Managed a team of 8 agents, ensuring client requests were fulfilled efficiently. Skilled in using BSPLink and Farelogix for ticketing and travel logistics.

FL

Ticketing and Administrative Officer

Fag Travels ( Nig ) Ltd

Jan 2008 - Jan 2010 (2 years)

Responsible for ticketing and reservations, utilizing Amadeus GDS to plan travel routes and sell air tickets. Managed customer service issues and administrative tasks, including billing and communication with airline executives.

GL

Sales Representative

Godex International Ltd

Jan 2006 - Jan 2007 (1 year)

Worked as a sales representative, focusing on customer interactions and sales processes. Developed skills in customer service and sales strategies.

Education

Degrees, certifications, and relevant coursework

University of Abuja logoUA

University of Abuja

Bachelor of Science, Economics

2009 - 2010

Completed a Bachelor of Science in Economics, gaining a solid foundation in economic theories, principles, and practices.

AI

Aviation Training International

Diploma, Aviation

2006 - 2006

Grade: Upper Credit

Earned a Diploma in Ticketing & Reservation with Upper Credit, focusing on the skills necessary for effective travel management.

Tech stack

Software and tools used professionally

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Hope Akemhe - Manager / Travel Consultant - Fag Travels ( Nig ) Ltd | Himalayas