Hope Akemhe
@hopeakemhe
Remote chat rep skilled in support, communication & customer satisfaction.
What I'm looking for
I’m a dedicated remote work professional with a strong background in customer support, communications, and digital tools. Over the past 2years, I’ve worked with companies across various industries, helping them enhance their customer experiences, streamline virtual workflows, and build stronger remote cultures.
My expertise includes using platforms like Zendesk, Intercom, Slack, Zoom, and project management tools like Asana, Trello, and Notion. I’m passionate about clear communication, problem-solving, and creating a positive experience for both clients and team members in virtual environments.
In addition to my work, I’m deeply interested in remote team dynamics, digital nomadism, and productivity strategies. I enjoy learning about emerging tech, building efficient systems, and collaborating across time zones. My goal is to continue growing with mission-driven companies that value flexibility, innovation, and connection.
Experience
Work history, roles, and key accomplishments
Manager / Travel Consultant
Fag Travels ( Nig ) Ltd
Jan 2008 - Present (17 years 4 months)
Over 10 years of experience in travel management, focusing on reservations, ticketing, and customer service. Managed a team of 8 agents, ensuring client requests were fulfilled efficiently. Skilled in using BSPLink and Farelogix for ticketing and travel logistics.
Ticketing and Administrative Officer
Fag Travels ( Nig ) Ltd
Jan 2008 - Jan 2010 (2 years)
Responsible for ticketing and reservations, utilizing Amadeus GDS to plan travel routes and sell air tickets. Managed customer service issues and administrative tasks, including billing and communication with airline executives.
Sales Representative
Godex International Ltd
Jan 2006 - Jan 2007 (1 year)
Worked as a sales representative, focusing on customer interactions and sales processes. Developed skills in customer service and sales strategies.
Education
Degrees, certifications, and relevant coursework
University of Abuja
Bachelor of Science, Economics
2009 - 2010
Completed a Bachelor of Science in Economics, gaining a solid foundation in economic theories, principles, and practices.
Aviation Training International
Diploma, Aviation
2006 - 2006
Grade: Upper Credit
Earned a Diploma in Ticketing & Reservation with Upper Credit, focusing on the skills necessary for effective travel management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Hope ?
You can contact Hope and 90k+ other talented remote workers on Himalayas.
Message HopeFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
