Looking for a job

Mary Ofulue

@maryofulue

Message

I turn travel inquiries into bookings through empathetic, high-volume customer service.

Nigeria

Message

What I'm looking for

I'm seeking a remote customer service role where I can use my sales, communication, problem-solving, reservations, and guest-relations experience to deliver empathetic support and memorable customer experiences.

At Gladgo Travels and Tours, I manage client inquiries, travel recommendations, bookings, and follow-ups, resolving 95% of issues on first contact. I engage more than 300 prospects daily and increased client show-up rates from 55% to 80% through proactive communication.

I've also supported guest relations, business development, HR, and administration across hospitality, travel, and consulting. I bring calm complaint handling, CRM record management, onboarding, and email, phone, and live-chat support to remote customer service work.

Experience

Work history, roles, and key accomplishments

Current

Sales & Customer Service Representative

Current

Gladgo Travels and Tours

Jan 2020 - Present (6 years 9 months)

Managed employee and client inquiries, resolving 95% of issues on first contact. Provided personalized travel recommendations and increased client show-up rate from 55% to 80%.

Multitasking Remote Work Tools CRM Upselling Cross Selling Customer Service Communication Skills Onboarding Data Entry Reporting Slack Zoom Google Workspace Opera HubSpot Zendesk Zoho Cloudbeds

Business Development & Guest Relations Support

Glakings Nigeria Services

Jan 2017 - Jan 2020 (3 years)

Served as first point of contact for clients, guests, and employees, ensuring prompt, friendly, and professional service. Managed inquiries, bookings, and follow-ups via phone, email, and chat with 95% resolution on first contact.

Guest Relations Front Office Support Reservations Booking Management Customer Service Communication Skills Onboarding Prospecting Sales CRM Data Entry Reporting Social Media

Admin & HR Officer

Anuba and Associates

Jan 2014 - Jan 2017 (3 years)

Provided administrative coordination, reporting, and operational support. Facilitated staff engagement, training coordination, and internal communication processes.

Administrative Support Reporting training coordination Communication Skills Documentation Scheduling Administration Human Resources Coordination Confidentiality

HR Supervisor / Executive Support

Phoenix Consulting

Jan 2010 - Jan 2014 (4 years)

Supported organizational planning, reporting, and operational coordination activities. Worked closely with teams to monitor targets and organizational objectives.