As a Housing Options Casework Support Officer, I supported housing officers with client casework from referral to resolution. I maintained confidential records, prepared case documents, and monitored progress to help ensure actions were completed on time.
I also liaised with clients, local authorities, and external agencies to coordinate support, and signposted vulnerable individuals to appropriate services. Previously, I supported guests as a Hotel Representative with TUI in Rhodes and handled customer enquiries as a Customer Advisor at FENLAND DISTRICT COUNCIL.
