At Kings House Care Home, I coordinate personalised support and risk-management documentation for more than 200 individuals, keeping records accurate and aligned with organisational and regulatory requirements.
I build trusted relationships with residents, relatives, colleagues, and external professionals while managing time-sensitive needs for 30+ people. I translate complex updates into clear daily handovers and respond independently to urgent changes.
My earlier customer-facing roles strengthened my ability to resolve enquiries, understand individual needs, support trainees, and communicate professionally in fast-paced environments.
