I'm currently supporting L&Q Housing residents with tenancy and repair queries, from safety checks and complaints to relocations, succession, and mutual exchange. I diagnose faults, recommend solutions, book contractors, and represent my team through the L&Q Agent Forum.
At Computershare, I managed mortgage case data and first-line collections within FCA guidelines, completing income and expenditure reviews and authorising payment plans, payment holidays, and reduced-interest plans. I've also supported vulnerable customers and worked with legal representatives and debt management companies.
My work at Weetabix combined customer service with data-led reporting: I identified consumer-contact and debt trends, used Excel pivot tables, and presented monthly findings to Directors through PowerPoint. I also contributed to the Diversity and Inclusion Panel, helping promote a modern approach to inclusive recruitment and retention.
Earlier, I coached people into employment and self-employment for the Department for Work and Pensions, recruited and managed staff at Pure Morning, and sourced music for weddings and funerals at Wesley Media. I'm comfortable handling confidential information, prioritising demanding workloads, and helping people feel at ease.
