similoluwa jolasanmi
@similoluwajolasanmi
I resolve enterprise technical issues, protect SLAs, and improve client support operations.
NigeriaWhat I'm looking for
At Teknowledge, I provide 24/7 application and technical support for enterprise-scale clients, managing incidents, critical escalations, and SLA-driven service requests. I work closely with engineering and technical teams to resolve complex issues quickly while keeping clients informed and supported.
Previously at Flow Computer Systems, I managed high-volume data requests, performed quality audits, and improved record retrieval for client-facing teams. I also create knowledge base content, analyze incident trends, and translate technical issues into clear solutions for end users.
Experience
Work history, roles, and key accomplishments
Application and Technical Support Engineer
Teknowledge
Jun 2023 - Present (3 years 2 months)
Manage end-to-end client interactions, deliver 24/7 support for enterprise clients, and resolve complex service requests while meeting SLA targets. Handle escalations, author knowledge base articles, and participate in operational reviews to improve support methodologies.
Data Entry Technician
Flow Computer Systems
Sep 2019 - Feb 2023 (3 years 5 months)
Managed critical data management requests for various business units, ensuring high accuracy and zero data discrepancy. Implemented data management best practices, conducted quality audits, and verified information to protect integrity for stakeholders.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Lagos State University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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