Patrick Edekor
@patrickedekor
Technical Support Engineer delivering SLA-compliant incident resolution for enterprise banking and e-commerce systems.
NigeriaWhat I'm looking for
I’m a results-driven Technical Support/Application Support Engineer with 4+ years supporting enterprise applications, e-commerce platforms, API banking solutions, Linux servers, and database systems in high-volume environments. I handle customer inquiry response, troubleshooting, incident resolution, and stakeholder communication—often through remote written and verbal support—while maintaining SLA compliance and delivering strong customer experience.
In my current role at United Bank for Africa (UBA), I provide enterprise-level support for middleware platforms behind mission-critical banking applications. I monitor performance, investigate and resolve incidents, lead issue escalations across infrastructure, development, and operations, and perform middleware installation, patching, upgrades, and migration activities with minimal downtime. I also conduct root cause analysis and implement preventive measures to improve platform stability and operational efficiency, and I’ve strengthened support operations with ServiceNow, Zendesk, JIRA, and clear technical documentation.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
United Bank for Africa (UBA)
Jan 2025 - Present (1 year 5 months)
Provided enterprise technical support for middleware platforms powering mission-critical banking applications by monitoring performance, investigating incidents, and troubleshooting issues to maintain high availability. Led issue escalation, coordinated with infrastructure/development/operations teams, and performed middleware installation, patching, upgrades, and migrations while minimizing downt
Application Support Engineer
United Bank for Africa (UBA)
Sep 2023 - Jan 2025 (1 year 4 months)
Delivered technical and customer support for e-commerce and API banking applications by handling inquiries, merchant complaints, transaction issues, and incidents while maintaining SLA targets. Supported merchants/end users with website and application navigation, API onboarding/integration, troubleshooting, and coordinated escalation with internal teams.
Technical Writer & Support
Ziferk Solutions Limited
Sep 2020 - Aug 2023 (2 years 11 months)
Provided customer-focused technical support and troubleshooting for software products and client applications, while improving user adoption through clear documentation. Created user guides and online help materials, worked with clients to identify recurring issues, and maintained documentation version control using GitHub.
Education
Degrees, certifications, and relevant coursework
Udemy
Data Analytics Certificate, Data Analytics
Completed Data Analytics training through Udemy.
University of Benin
Bachelor of Engineering (B.Eng), Chemical Engineering
Earned a Bachelor of Engineering (B.Eng) in Chemical Engineering from the University of Benin.
Coursera
Google Data Analytics Certificate, Data Analytics
Completed the Google Data Analytics program through Coursera.
Coursera
Technical Writing Certificate, Technical Writing
Completed a Technical Writing program through Coursera.
Health, Safety & Environment (HSE) Project Management
Project Management Certification, Health, Safety & Environment (HSE)
Completed a Health, Safety & Environment (HSE) Project Management certification.
Udemy
Linux Administration Certificate, Linux Administration
Completed Linux Administration training through Udemy.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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