Open to opportunities

Mankati Mamabolo

@mankatimamabolo

Message

I resolve complex customer issues across high-volume remote support operations.

South Africa

Message

What I'm looking for

I'm seeking a US-based remote customer support role where I can resolve complex customer issues, meet KPIs and SLAs, and deliver excellent customer experiences across US time zones.

At Concentrix on the Verizon campaign, I take ownership of escalated technical and billing cases, manage work orders within SLAs, and deliver first-contact resolution through high-volume inbound and outbound support.

Previously at Quantanite supporting the Bed Bath and Beyond campaign, I provided end-to-end assistance for online orders, returns, cancellations, replacements, and delivery issues for US-based customers. I document cases accurately in Salesforce CRM, coordinate with logistics and internal teams, and use de-escalation, retention, and clear communication to create positive customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Technical and Billing Support Agent

Current

Concentrix

Apr 2025 - Present (1 year 4 months)

Handles escalated technical and billing cases for a major telecom campaign, ensuring first contact resolution and SLA compliance. Manages high-volume calls, negotiates payment plans, and documents interactions in CRM systems.

Customer Support Inbound Calls CRM De escalation SLA Case Management Documentation

Customer Operations Specialist

Quantanite

Jan 2024 - Mar 2025 (1 year 2 months)

Provided end-to-end customer support for online orders, returns, and replacements for a retail client. Managed case documentation and resolution within SLAs using Salesforce CRM, liaising with logistics and internal teams.