Asanda Cele

I’m a Customer Service Specialist with 4 years of customer-facing experience in fast-paced settings, recognized for empathy, professionalism, and exceeding performance targets. I build trust quickly by communicating clearly, resolving concerns, and maintaining long-term customer loyalty. I’m also remote-ready, with strong self-management and communication skills.

At Amazon Ring (CCI South Africa), I handled high-volume calls to address and resolve customer queries through tailored service solutions. I processed refunds, exchanges, and service requests, maintained detailed records of customer interactions, and promoted company products using approved techniques to increase revenue and meet or exceed expectations. I delivered specialized technical assistance to customers with customer-focused expertise.

As a Subject Matter Expert (Amazon Ring), I led a team by providing coaching, performance feedback, and support in challenging situations. I acknowledged, responded, logged, and resolved inquiries, complaints, and escalations across multiple channels while ensuring SLA and adherence compliance and coordinating with internal teams. I also worked as a Sales & Retentions Representative at Sky Mobile (Concentrix), managing inbound calls through CRM tools, retaining customers with tailored solutions, and consistently exceeding sales targets.