Open to opportunities

Liza Antoine

@lizaantoine

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Seasoned professional with over a decade in customer service leadership.

Saint Lucia

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a seasoned professional with over a decade of experience in customer service and team leadership, particularly at Carnival Cruise Line, where I spent more than eight years in progressive roles. My dedication to enhancing guest satisfaction is evident through my innovative service protocols and collaborative teamwork. I have been recognized for my leadership skills, receiving accolades such as Leader of the Month and HESS Champion nominations.

In my role as Assistant Guest Services Manager, I managed the onboard guest experience, optimizing satisfaction and addressing issues through collaboration with cross-functional teams. I led a team of up to ten members, ensuring high service standards and fostering a supportive environment. My commitment to operational excellence is reflected in the development and implementation of new guest service protocols that improved response efficiency and guest satisfaction.

With a strong foundation in human resource concepts and management principles, I am equipped with the skills necessary for effective communication and active listening. I am a results-driven individual, ready to contribute to meaningful organizational success and enhance team performance.

Experience

Work history, roles, and key accomplishments

Engineering Assistant

HAZAMA INC

Jan 2021 - Present (4 years 10 months)

Supported the Senior Engineer in process improvement initiatives and project management tasks. Worked closely with engineering teams to enhance product testing and ensure compliance with budgetary standards and maintenance schedules.

Process Improvement Project Management Product Testing Budget Compliance Maintenance Scheduling Engineering Support

Team Supervisor

GO ANSWER INC.

Oct 2020 - Present (5 years 1 month)

Directed a 17-member team, overseeing performance and efficiency through proactive management and scheduling. Conducted performance evaluations, providing structured feedback to enhance individual and team productivity.

Team Leadership Performance Management Scheduling Productivity

Customer Acquisition Specialist

Go Answer

Aug 2020 - Present (5 years 3 months)

Developed leads for potential new accounts. Converted existing prospects into new customers.

Lead Generation Customer Acquisition Sales Communication

Assistant Guest Services Manager

Carnival Cruise Line

Feb 2020 - Present (5 years 9 months)

Managed and optimized the onboard guest experience, enhancing satisfaction and addressing issues through collaboration with cross-functional teams. Oversaw the Guest Services team of up to 10 members, ensuring adherence to high service standards and fostering a supportive environment.

Team Leadership Conflict Resolution Operational Excellence

Guest Services Supervisor

Carnival Cruise Line

Jul 2016 - Present (9 years 4 months)

Addressed guest complaints and provided quick and effective resolutions. Supervised, trained, and motivated Guest Service Associates.

Staff Supervision Training And Development

Guest Services Associate

Carnival Cruise Line

Apr 2015 - Present (10 years 7 months)

Ensured guest satisfaction with front desk and off-duty interactions. Resolved guest complaints and provided quick resolutions.

Payment Processing

Bar Waitress

Carnival Cruise Line

Aug 2013 - Present (12 years 3 months)

Restocked supplies, and set up and broke down bar areas and equipment. Handled guest Sail and Sign card transactions, and recommended food and drink selections.

Bar Operations Inventory Management Customer Service Food And Beverage Recommendations