Looking for a job

Erin Joseph

@erinjoseph

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Results-driven business professional with 20 years in hospitality operations.

Saint Lucia

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What I'm looking for

I seek a role that fosters growth, values teamwork, and emphasizes customer satisfaction.

With over 20 years of experience in the hospitality industry, I am a results-driven business professional known for my exceptional organizational skills and strong customer service orientation. My career has been marked by a collaborative approach as a team player, allowing me to excel both independently and within team environments. I consistently deliver high-quality results, adeptly managing diverse tasks and responsibilities to drive operational excellence and customer satisfaction.

Currently, I serve as the Rooms Division Manager at Bay Gardens Hotel & Inn, where I effectively manage all aspects of the rooms division, including front desk operations and housekeeping. My responsibilities include coaching and guiding team members, optimizing room revenue, and ensuring guest satisfaction. Previously, I held roles such as Reservations Manager and Reservations Supervisor at Bay Gardens Resorts, where I oversaw the reservation process and managed reservation systems to maximize revenue and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Rooms Division Manager

Current

Bay Gardens Hotel & Inn

Nov 2023 - Present (1 year 7 months)

Managing all aspects of the rooms division, including front desk operations and housekeeping. Responsible for coaching team members, hiring, and optimizing room revenue while ensuring guest satisfaction and maintaining high service quality.

Coaching Inventory Management Leadership Communication Time Management

Reservations Manager

Bay Gardens Resorts

Dec 2020 - Nov 2023 (2 years 11 months)

Overseeing the reservation process and managing reservation systems. Coordinating with departments, handling customer inquiries, monitoring trends, and training staff to ensure efficient reservation management.

Customer Management Staff Training Coordination Communication Problem Solving Time Management Leadership

Reservations Supervisor

Bay Gardens Resorts

Mar 2019 - Dec 2020 (1 year 9 months)

Supervising the reservations team, ensuring accurate bookings, handling inquiries, and coordinating with departments to enhance guest experiences while maintaining high customer service standards.

Team Coordination Customer Service Staff Training Policy Implementation Coordination Communication Problem Solving Time Management Leadership

Front Office, Reservations & Office Manager

Blu Hotel

Apr 2012 - Nov 2018 (6 years 7 months)

Overseeing front office operations, managing reservations, accounts receivables, payroll, and ensuring efficient workflow while optimizing room revenue and guest satisfaction.

Office Management Accounts Management Payroll Workflow Optimization Communication Leadership Time Management

Education

Degrees, certifications, and relevant coursework

Strayer University

Master’s in Business Administration, Business Administration

2020 - 2022

Pursued a Master’s in Business Administration with a focus on advanced business concepts and practices, preparing for leadership roles in various industries.

Strayer University

Bachelor’s in Business Administration, Business Administration

2016 - 2020

Completed a Bachelor’s in Business Administration with a concentration in Hospitality and Tourism Management and a minor in Marketing, equipping with essential skills for the hospitality industry.