Open to opportunities

Silvia karimi

@silviakarimi

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Dedicated customer care professional with strong communication skills.

Kenya

Message

What I'm looking for

I am looking for a role that values teamwork and customer satisfaction, with opportunities for growth.

I am a dedicated and friendly customer care professional with a passion for providing exceptional service and support. With a proven track record in managing customer inquiries and ensuring satisfaction, I thrive in customer-facing roles where I can contribute to a positive team environment. My experience includes handling over 100 customer inquiries daily at Moneza, where I maintained a 90% resolution rate and achieved a customer satisfaction score exceeding 90%.

In addition to my customer care expertise, I have experience as an Event Organizer Assistant, where I coordinated the setup and decoration of events, ensuring all client specifications were met. My role as a Sales Associate at Jamson Tiles further honed my skills in customer engagement and product knowledge, allowing me to drive sales and enhance the shopping experience for clients. I am eager to leverage my skills in a new role that values communication and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Event Organizer Assistant

PJ Tent and Landing

Jun 2023 - Mar 2024 (9 months)

Coordinated the setup and decoration of tents for weddings, ensuring all aspects of the event environment met client specifications. Managed linen and tent maintenance, ensuring cleanliness and readiness for use at all times.

Event Coordination Client Communication Setup Management Problem Solving Time Management Team Collaboration

Event Organizer Assistant

PJ Tent and Landing

Jun 2023 - Mar 2024 (9 months)

Coordinated the setup and decoration of tents for weddings, ensuring all aspects met client specifications. Managed linen and tent maintenance, providing clients with detailed information on event offerings and services.

Event Coordination Client Communication Problem Solving Teamwork Time Management Setup And Decoration Customer Service Inventory Management

Customer Care Specialist

Moneza

Aug 2023 - Jan 2024 (5 months)

Managed over 100 customer inquiries daily via phone, email, and live chat, achieving a 90% resolution rate. Delivered exceptional service, maintaining a customer satisfaction score of over 90% by resolving issues quickly and effectively.

Customer Service Communication Problem Solving Phone Support Email Support Live Chat Support Conflict Resolution Time Management Team Collaboration

Customer Care Specialist

Moneza

Aug 2023 - Jan 2024 (5 months)

Managed over 100 customer inquiries daily via phone, email, and live chat, maintaining a 90% resolution rate. Consistently delivered exceptional service, achieving a customer satisfaction score of 90%+ by resolving issues quickly and effectively.

Customer Service Communication Problem Solving Phone Support Email Support Live Chat Support Conflict Resolution Time Management

Sales Associate

Jamson Tiles

Feb 2023 - May 2023 (3 months)

Drove tile sales through exceptional customer engagement and product knowledge, contributing to sales targets. Managed inventory and provided outstanding customer service by assisting clients with product selection.

Sales Customer Engagement Product Knowledge Inventory Management Customer Service Communication Teamwork Problem Solving Time Management

Sales Associate

Jamson Tiles

Feb 2023 - May 2023 (3 months)

Actively drove tile sales through exceptional customer engagement and product knowledge, contributing to meeting and exceeding sales targets. Managed inventory and conducted regular stock-taking to ensure accurate records and timely replenishment.