Silondiwe Patricia Buthelezi

Provided business administration support across the bid process, coordinating with internal teams and ensuring documentation accuracy and version control. Reviewed RFP/RFQ documentation and built Excel dashboards for performance reporting.

Developed and maintained business process models using ARIS Modeller, documenting AS-IS and TO-BE processes. Applied BPMN 2.0 to create process maps and workflows, and supported process improvement initiatives.

Contributed to business process analysis and documentation, mapping workflows linked to cloud solutions and API integrations. Tested RESTful API integrations and supported cloud resource sizing.

Handled high-volume customer queries across multi-channel environments, maintaining CRM records and driving first-contact resolution. Tracked interaction metrics in Excel and produced operational reports for management.

Generative Artificial Intelligence: Prompt Engineering certification from Coursera, completed in 2026.

Certification as ARIS Modeller Professional from Software AG, completed in 2023.

AWS Certified Cloud Practitioner certification from Amazon Web Services, completed in 2023.

Certified API Designer certification from API Academy, completed in 2023.

Business Analysis Certification from MICT SETA, completed in 2022.

Postgraduate Diploma in Public Policy and African Studies from the University of Johannesburg, completed in 2021.

Bachelor of Arts in Public Management and Governance from the University of Johannesburg, completed in 2019.