Thandazwa Tshaka

I am a solutions-driven business and process analyst with extensive experience developing, documenting, and implementing process innovations that improve operational efficiency.

I have supported high-impact projects for major banks and government entities, delivering business case documentation, requirements, process mapping, GAP analysis, and solution proposals that improved outcomes.

In systems support roles I prepared UAT documentation, provided application support and systems training, and designed use cases and functional allocation diagrams. I combine data-informed insight with practical SOP documentation to ensure reliable reporting and compliance.

I am eager to join an organization where I can expand my expertise in data-driven process improvement and project delivery while contributing to measurable cost efficiencies. I bring a proactive, collaborative approach and a track record of turning complex challenges into actionable solutions.