Miyelani Baloyi

Conducts business and process analysis to identify operational risks and improvement opportunities. Performs root cause analysis of fraud trends and develops Business Requirements Specifications for fraud prevention initiatives.

Gathered, analyzed, and documented business requirements for strategic initiatives. Facilitated workshops with stakeholders and coordinated third-party vendors to ensure successful solution delivery.

Developed user interface diagrams and conducted business analysis activities for projects. Mapped current-state and future-state processes and maintained Standard Operating Procedures.

Collaborated with stakeholders to elicit and document business requirements for system enhancements. Facilitated requirements gathering sessions and supported project delivery throughout the SDLC.

Provided support analysis for system and process issues, assisting with root cause analysis and resolution to minimize operational disruptions.

Internship as a junior developer, gaining practical experience in software development.

Currently pursuing an Advanced Diploma in Informatics.

Completed National Diploma in Information Technology with a focus on Software Development.

Completed National Senior Certificate in 2016.