Open to opportunities

Divash Bisram

@divashbisram

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Dynamic Business Analyst skilled in digital transformation and Agile methodologies.

South Africa

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What I'm looking for

I seek a role that fosters collaboration, innovation, and opportunities for growth.

I am a dynamic and solutions-driven Business Analyst with a strong track record in delivering technology-driven projects and digital transformation solutions across various industries. My expertise lies in Agile methodologies, requirements analysis, and stakeholder engagement, which has enabled me to streamline processes and enhance operational efficiency effectively.

Currently, I serve as an Intermediate Business Analyst at Talksure, where I lead critical projects such as HelpMe 2.0 and the Canteen P.O.S integration. My role involves refining documentation, validating requirements, and ensuring alignment with stakeholder objectives. I am passionate about bridging the gap between business needs and technical solutions, leveraging my skills in UI/UX design and business process modeling to deliver user-centered designs and actionable documentation.

With a strong aptitude for digital transformation, I have successfully automated manual processes and implemented streamlined solutions that improve operational efficiency. I thrive in collaborative environments, engaging with cross-functional teams to drive project success and foster innovation.

Experience

Work history, roles, and key accomplishments

Current

Intermediate Business Analyst

Current

Talksure

Sep 2023 - Present (1 year 9 months)

Responsible for the HelpMe 2.0 project, refining documentation, validating requirements, and ensuring stakeholder alignment. Conducted testing, led integration efforts for the Canteen P.O.S project, and automated workflows for the Agent Recruitment process, enhancing operational efficiency.

Agile Methodology API Integration Digital Transformation

Junior Business Analyst

Fruit South Africa - eCert

Apr 2023 - Sep 2023 (5 months)

Engaged stakeholders to enhance project communication, defined project requirements, and designed UI prototypes. Spearheaded the transition of the BD Permit system to digital, improving efficiency and reducing complexity.

Agile Methodology Communication Digital Transformation Technical Proficiency

Education

Degrees, certifications, and relevant coursework

Durban University of Technology

National Diploma, Information and Communication Technology

2020 - 2022

Grade: Cum Laude

Completed a National Diploma in Information and Communication Technology with a focus on Business Analysis, graduating Cum Laude. The program provided a comprehensive understanding of business processes, requirements analysis, and technology integration.

Heather Secondary School

National Senior Certificate

2015 - 2019

Achieved a National Senior Certificate, completing high school education with a focus on foundational knowledge and skills necessary for further studies.