Open to opportunities

sila hussain

@silahussain

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Experienced virtual assistant focused on e-commerce operations, customer service, and Shopify/Etsy/Amazon management.

United Kingdom

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What I'm looking for

I seek remote e-commerce roles focusing on efficient store operations, customer support, order management, and opportunities to improve processes and customer satisfaction.

I am an experienced virtual assistant specializing in e-commerce operations with over six years managing Shopify, Etsy, and Amazon stores. I deliver reliable customer service, handle order processing, refunds and returns, and maintain accurate spreadsheet reporting to keep operations running smoothly.

My background includes supporting 50+ brands, coordinating with internal teams, and optimizing product listings to improve sales and customer satisfaction. I am detail-oriented, efficient, and comfortable using Zendesk and ticketing systems for timely issue resolution.

I bring proven experience in multi-store management, order tracking systems, and product upload/optimization projects, and I aim to help businesses save time while improving customer experience and operational accuracy.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Smarter Appliances

Jan 2023 - Dec 2025 (2 years 11 months)

Managed Shopify store operations including emails, orders, and refunds, maintained accurate spreadsheets and reports to track orders, and coordinated with internal teams to ensure high customer satisfaction.

Shopify Order Management Customer Service Google Sheets Email Support Zendesk Inventory Management

Customer Service Representative

3D Crest Teeth Whitening Company

Dec 2021 - Sep 2022 (9 months)

Handled customer emails and inquiries, managed refunds, returns, and order tracking, and maintained timely responses to ensure high customer satisfaction.

Customer Service Returns Email Support Zendesk Communication Remote Support

Agency Virtual Assistant

Just Catalyst

Aug 2020 - Nov 2021 (1 year 3 months)

Supported 50+ e-commerce brands managing customer emails, orders, refunds, disputes, and Shopify product uploads while maintaining spreadsheets and reports for multiple brands.

Shopify Customer Support Order Management Spreadsheets Product Upload Email Support

Etsy Store Assistant

Crochet Private Company

Jan 2019 - Jun 2020 (1 year 5 months)

Added and optimized Etsy product listings, managed inventory and sales tracking, and assisted with customer messages and order processing to maintain store operations.

Etsy Product Listing Optimization Inventory Management Order Processing Messaging