Open to opportunities

Adnan Afzal

@adnanafzal

Message

I resolve e-commerce customer issues across Amazon, eBay, Shopify, and website channels.

United Kingdom

Message

What I'm looking for

I'm looking for a remote e-commerce customer service role where I can independently manage multi-channel enquiries, resolve customer issues efficiently, and help deliver a consistently positive customer experience.

I've supported e-commerce customers across Amazon, eBay, Shopify, Magento and company websites for more than 15 years, managing enquiries from first contact through to resolution.

At F4H Holdings Ltd, I handle end-to-end support for enquiries, complaints, returns and order issues across Amazon Seller Central, eBay and the company website. I manage email, live chat and social media communications, prioritise response queues to meet Amazon's 24-hour messaging requirement, and work with logistics and fulfilment teams to resolve delivery issues.

Previously, at Alpha Furniture and World of Interiors, I delivered multi-channel post-purchase support, protected seller feedback through solution-focused complaint handling, and maintained accurate, conversion-focused marketplace listings.

My experience began running my own eBay selling operation, where I managed customer communications, orders, returns and disputes. I bring organised, independent remote-working habits, strong written communication and a genuine focus on positive customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & E-Commerce Specialist

Current

F4H Holdings Ltd

Jan 2018 - Present (8 years 7 months)

Provided end-to-end customer support across Amazon Seller Central, eBay, and company website, handling enquiries, complaints, returns, and order issues. Managed communications via email, live chat, and social media, and supported product listing creation and optimisation.

Amazon Seller Central eBay Shopify Magento Live Chat Email Support Social Media Support Returns Product Listing Microsoft Office Remote Working Time Management Written Communication

Customer Service Advisor

Alpha Furniture Ltd

Jan 2016 - Dec 2018 (2 years 11 months)

Delivered multi-channel customer support across Amazon, eBay, and company website, handling post-purchase enquiries including returns, replacements, and complaints. Expanded support to social media and contributed to product listing creation and maintenance.

Amazon Seller Central eBay Social Media Support Returns Product Listing Customer Satisfaction Written Communication

Customer Service Advisor

World of Interiors Ltd

Jan 2010 - Dec 2016 (6 years 11 months)

Provided customer support across eBay, Amazon, and company website, managing enquiries related to products, orders, deliveries, and returns. Handled complaints and escalations professionally while assisting with product listing creation and management.

Amazon Seller Central EBay Seller Hub Returns Product Listing Customer Satisfaction Written Communication

Self-Employed E-Commerce Seller

eBay

Jan 2006 - Dec 2010 (4 years 11 months)

Managed all aspects of an independent eBay selling operation including customer communications, order management, returns, and dispute resolution. Built and maintained a strong seller feedback score through prompt and courteous responses.

eBay Customer Service Order Management Returns Dispute Resolution Written Communication