Sikhanyisiwe Ncube

Audited call recordings and team performance, identifying service gaps and providing actionable coaching that led to a 15% boost in team efficiency and a 10% improvement in client satisfaction. Assisted in internal training sessions to upskill new coordinators and standardize high-quality patient interactions.

Acted as the first point of contact for patients referred via clinics, websites, and social media, offering clear and compassionate explanations of available services. Guided patients through eligibility screening and booking processes, converting inquiries into confirmed appointments.

Oversaw daily office operations, including scheduling, supplies, and coordinating workflows to support sales and client services. Called and followed up with prospective leads from social media and the company website, converting inquiries into sales opportunities.

Assessed risks and prepared quotations for individual and corporate clients, ensuring alignment with underwriting guidelines. Handled a high volume of inbound client calls, delivering prompt and accurate information on short-term insurance products, quotations, and policy servicing.

Rotated through underwriting, claims, and finance departments, gaining hands-on experience across the full insurance lifecycle and strengthening cross-functional understanding. Supported underwriting and policy servicing by preparing quotations, processing renewals, and assisting with reinsurance documentation and client communication.

Grade: Upper Second Class

Completed a Bachelor of Commerce with Honors in Risk Management and Insurance. Achieved an Upper Second Class, demonstrating strong academic performance in the field.