Open to opportunities

Colleen Fouten

@colleenfouten

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Experienced healthcare administration professional specializing in medical and dental insurance.

South Africa

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What I'm looking for

I seek a role supporting medical/dental insurance operations or healthcare administration where I can apply my verification, billing, and EMR skills in a collaborative, process-driven environment with opportunities for remote work and professional growth.

I am an experienced and detail-oriented healthcare administration professional with over 13 years in the medical field, including two years supporting U.S. medical and dental insurance operations remotely. I specialize in insurance verification (Medicaid, Medicare, PPO, HMO, EPO), claims resolution, CPT/ICD-10 coding, and preparing accurate patient cost breakdowns while managing high-volume administrative workflows.

I am proficient with a broad healthcare software stack—WinOMS, DSN, Elixir, Vericlaim, GoodX, Meditech, PathProvider—and collaboration tools like Outlook, Microsoft Teams, and Slack. I consistently deliver efficient, patient-focused support, coordinate authorizations and appointments, and contribute to team productivity and process improvements across clinical, laboratory, and remote environments.

Experience

Work history, roles, and key accomplishments

Medical Receptionist

Dr. Bronn Inc

Managed front-desk operations including appointment scheduling, payment processing, patient demographics and insurance capture, and maintained consultation and surgical room readiness.

Scheduling Elixir Vericlaim GoodX

Medical Insurance Coordinator

Practice Metrix America

Verified U.S. patient insurance benefits and coordinated authorizations for dental procedures, producing accurate patient cost estimates and improving scheduling alignment for remote U.S. clients.

Insurance Verification Authorization WinOMS DSN Scheduling Time Doctor

Client Liaison Officer

Pathcare

Managed relationships with referring physicians, compiled monthly service reports, addressed client concerns, and implemented improvements to client-service processes.

Client Relations Reporting Event Coordination Outlook)

Helpdesk Operator

Pathcare

Handled patient and provider inquiries, scheduled pathology tests and specimen logistics, maintained EMRs, and supported timely delivery of critical lab results.

Customer Support Meditech PathProvider EMR Reporting Outlook)

Education

Degrees, certifications, and relevant coursework

Forest Heights High School

High School Diploma, General Secondary Education

Completed secondary education with a High School Diploma at Forest Heights High School in Cape Town.

ISTA Solutions

Certificate, Medical Billing & Insurance

Completed a 4-month U.S. Medical Billing & Insurance certification focusing on Medicaid, Medicare, PPO/HMO/EPO, coordination of benefits, and EOBs.

Pathcare Laboratory Academy

Certificate(s), Laboratory and Clinical Administration

Completed multiple academy certifications covering medical terminology, telephonic skills, billing and coding, EMR management, laboratory administration, and related software proficiencies.