Open to opportunities

Shireez Anthony

@shireezanthony

Message

Dynamic healthcare administration professional with expertise in customer service.

South Africa

Message

What I'm looking for

I seek a role that allows me to leverage my organizational skills and customer service expertise in a supportive team environment.

I am a dynamic and resourceful professional with extensive experience in healthcare administration and customer service. Currently, I serve as a Personal Assistant at Discovery PTY, where I execute general administrative duties, manage client registrations, and oversee insurance information. My proactive approach ensures timely completion of tasks, and I thrive on tackling challenges with reliable solutions.

Throughout my career, I have demonstrated exceptional analytical and problem-solving skills, effectively engaging with customers, brokers, and suppliers to oversee insurance claims and related administration. My commitment to personal development and excellence drives me to maintain strong customer relations and deliver value in every interaction. I am eager to contribute my organizational skills and dedication to a new team.

Experience

Work history, roles, and key accomplishments

Current

Personal Assistant

Current

Discovery PTY

Jan 2024 - Present (1 year 5 months)

As a Personal Assistant at Discovery PTY, I executed general administrative duties, managed insurance information, and provided clerical support to brokers. I engaged with customers and suppliers, processed claims, and maintained strong customer relations through effective communication and follow-ups.

Administrative Support Customer Service Claims Management Communication Team Collaboration Problem Solving Time Management

Marketing Assistant / Admin Assistant

FFG Risk Solution Brokerage

Sep 2010 - May 2018 (7 years 8 months)

In my role as a Marketing Assistant at FFG Risk Solution Brokerage, I updated client details, managed help desk operations, and provided customer service. I coordinated claim submissions and handled policy cancellations, ensuring smooth operations and client satisfaction.

Client Management Customer Service Help Desk Claims Handling Communication Team Coordination Data Entry Policy Management Time Management

Tele Sales Consultant

Momentum Alpha

May 2010 - Aug 2010 (3 months)

As a Tele Sales Consultant at Momentum Alpha, I sold insurance policies over the phone, managed customer updates, and handled various administrative tasks. My role involved direct client interaction and ensuring accurate record-keeping.

Sales Data Management Communication Problem Solving Time Management Team Collaboration

Call Centre Agent

ABSA Bank

Apr 2007 - Aug 2007 (4 months)

As a Call Centre Agent at ABSA Bank, I handled inbound calls, exceeded performance targets, and managed customer queries. I provided tailored solutions and maintained high customer satisfaction through effective communication.

Customer Service Communication Sales Time Management Team Collaboration Data Entry