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Sigcinile Memela

@sigcinilememela

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Operations & Systems Specialist helping service agencies automate onboarding and build ClickUp and Notion workflows.

South Africa

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What I'm looking for

I help service businesses, agencies, and operations managers find workflow bottlenecks and build automated digital systems, clear SOPs, and streamlined workflows.

I help service businesses, agencies, and operations managers find workflow bottlenecks and build automated digital systems. As a founder of a growing service or field agency, you didn't start your business to move data between apps or chase onboarding forms; I work to free up that time for scaling, leading, and delivering great results.

In my freelance work, I partner with small business owners, coaches, and service agencies to map workflows and create centralized ClickUp and Notion workspaces. I integrate tools such as HubSpot and Calendly through Zapier to automate onboarding and prevent leads from falling through the cracks.

I also turn manual tasks into step-by-step SOPs so teams have clear procedures to follow. My approach draws on my Mechanical Engineering background: I look for root causes, remove manual steps, and document processes.

At uMngeni-uThukela Water, I supported field operations by coordinating project logistics and resources. I audited and restructured manual reporting processes, coordinated schedules and inventory, and developed SOPs for field execution.

Experience

Work history, roles, and key accomplishments

Current

Operations & Systems Specialist (Freelance / Contractor)

Current

Self Employed

Aug 2025 - Present (1 year 2 months)

Partnering with small business owners, coaches, and service agencies to diagnose backend bottlenecks, map messy workflows, and build automated digital ecosystems. Focused on saving founders 10+ hours a week by engineering hands-free operational infrastructure.

Key Solutions Delivered:
• Project Architecture: Building centralized workspace systems in ClickUp and Notion to streamline team task del

Mechanical Fitter Assistant - Operations and Systems

uMngeni-uThukela Water

Mar 2023 - Feb 2025 (1 year 11 months)

Bridged the gap between technical execution and field operations by managing project logistics, mapping on-site workflows, and coordinating team resources. Applied engineering root-cause analysis to identify operational bottlenecks and streamline delivery timelines.

Key Operational Deliverables:
• Workflow Systemization: Audited and restructured manual reporting processes, reducing communication

Inbound Call Centre Agent

WNS Global Services South Africa

Nov 2020 - Feb 2023 (2 years 3 months)

• CRM Data Control: Maintained real-time workflow statuses and input precise contact documentation strings inside CRM's and custom CRM ticketing databases.
• Ticketing Resolution: Managed high-volume inbound client ticket queries while consistently satisfying key corporate service indicators.

Education

Degrees, certifications, and relevant coursework

Forage

GE Aerospace - Explore Manufacturing Engineering Job Simulation

Aug 2026

Forage

Bloomberg - Client Service Job Simulation

Aug 2026

Forage

Third Bridge - Client Service Delivery Job Simulation

Aug 2026

Forage

NBN Co - Trainee Customer Field Technician Job Simulation

Aug 2026

Umgungundlovu TVET College

National N Diploma, Mechanical Engineering | Fitting and Machining

2018 - 2019

I completed hands-on training in mechanical engineering and maintenance, gaining practical experience in equipment troubleshooting, repair, and production operations. I also participated in community water supply projects, maintaining basic plumbing systems. Additionally, I worked in retail as a cashier, packer, and merchandiser, where I developed strong customer service, teamwork, and organizatio