Caylah Claire Mbali Sebba
@caylahclairembaliseb
I lead operations and systems to scale efficiency, automate workflows, and deliver measurable business performance.
South AfricaWhat I'm looking for
I’m a business operations professional with 7+ years of experience helping growing organizations understand how they operate and improve how they execute. I step into complex environments, analyze how systems, teams, and workflows connect, and design practical improvements that drive efficiency, clarity, and performance.
In my current role as Head of Operations & Systems, I’ve scaled international legal-claims operations from 0 to 35,000+ cases and built operational systems that support cross-border expansion across South Africa, the USA, and the UK. I’ve also implemented automation pipelines (Python, OCR, APIs) that reduced 2,000+ manual hours annually, while increasing capacity as volumes scaled.
I combine operational strategy with data and reporting to create real-time visibility for leadership, and I’m comfortable working across technical and operational teams. Whether implementing governance and compliance frameworks (ISO 27001, POPIA, GDPR, HIPAA) or leading system adoption and training, my focus is always on scalable systems that support growth.
Experience
Work history, roles, and key accomplishments
Head of Operations & Systems
FundaGlobal
Jan 2023 - Present (3 years 5 months)
Scaled international legal-claims operations from early-stage to 30,000–35,000+ cases, across multiple law firms in South Africa, the USA, and the UK. Designed operational workflows and automation pipelines (Python, OCR, APIs) that reduced 2,000+ manual hours annually and delivered real-time reporting for leadership decisions.
COO / General Manager
FundaMedical
Jan 2020 - Jan 2023 (3 years)
Oversaw operations across 150+ staff, 180 law firms, and 100+ medical experts, leading national expansion into Durban and Cape Town. Transitioned processes from Excel to structured systems (SharePoint, Power BI), defined system architecture for internal software development, and migrated finance operations from Pastel to Sage X3.
Business Analyst & Development Manager
FundaMedical
Jan 2017 - Jan 2020 (3 years)
Conducted business process analysis to identify operational improvement opportunities and support system migrations from manual workflows to structured digital platforms. Gathered and translated business requirements into system solutions and created SOPs and training programmes to drive adoption.
Education
Degrees, certifications, and relevant coursework
Wits Business School
Finance for Non-Financial Managers, Finance
Completed the course Finance for Non-Financial Managers at Wits Business School in 2022.
University of the Witwatersrand
Masters Course, Critical Diversity Literacy
Completed the Masters Course in Critical Diversity Literacy at the University of the Witwatersrand in 2016.
Monash South Africa
Bachelor of Social Science (Honours), Psychology
Completed a BSocSci (Honours) in Psychology at Monash South Africa in 2015.
University of Johannesburg
Bachelor of Arts, Psychology
2012 - 2014
Completed a BA in Psychology at the University of Johannesburg from 2012 to 2014.
King David Victory Park
2007 - 2011
Attended NCS at King David Victory Park from 2007 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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