Zantelle Raco

I’m a technical operations leader with 10+ years of experience supporting remote UK and South African teams. I bring structure to complexity, improve workflows, and ensure consistent delivery through scalable processes and dependable execution.

Most recently, as a Content Administrator / Operations Support, I coordinated and optimized cross-functional operational workflows across editorial, finance, payroll, reconciliations, and internal business operations. I managed digital content operations and urgent multi-platform delivery, supported payroll and reconciliation processes, and improved reporting accuracy through operational data corrections.

Earlier, as a D6 Consultant, I led implementation and operational deployment of D6 management systems across multiple educational institutions. I managed complex data migration projects from legacy systems, handled remote and on-site systems training, and delivered troubleshooting, diagnostics, and post-deployment operational support—along with operational documentation and support workflows.

I’m especially passionate about implementing SOPs, automation, and scalable systems that improve efficiency and reduce manual workload. Technically, I’m proficient across ERP and financial platforms and I enjoy leveraging tools to optimize operations, strengthen collaboration, and enable better decision-making through data and reporting.