At Canal+, I monitor digital platform environments and investigate incidents using Grafana, Datadog, Splunk, and Amplitude. I contribute troubleshooting documentation and operational procedures that improve resolution consistency.
In HubSpot Revenue Operations projects, I configure CRM processes and build workflows that automate repetitive tasks. I’ve used webhooks and APIs to troubleshoot integration challenges, and ChatGPT, Claude, and Gemini to support troubleshooting and workflow development.
At MultiChoice, I provided Tier 2 technical support for complex customer and platform issues. I investigated escalations, coordinated resolutions with engineering teams, and created troubleshooting guides, SOPs, and knowledge resources.
As a freelance web developer, I develop and maintain websites using HTML, CSS, JavaScript, and APIs. I also hold a B.Sc. in Computer Science and certificates in Cybersecurity and HubSpot Automation.
